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Apprentice Receptionist
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Join the Salutation Hotel as an Apprentice Receptionist
Manage our busy front desk, greet guests, and help in the bar. Perfect for building your hospitality career, with great perks including live-in accommodation and free use of our leisure facilities.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- Starting rate is £8.00 per hour, depending on age. This will be reviewed in line with performance and age-related wage increases.
Training course
- Hospitality accommodation team member (level 2)
Hours
- Rotational shifts covering mornings, evenings, and weekends to match hotel reception operating hours. Specific shift patterns and rest days will be discussed at interview.
- 40 hours a week
Start date
- Monday 7 September 2026
Duration
- 1 year
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting guests courteously, ensuring a positive first impression
- Managing incoming calls with professional phone etiquette and directing enquiries appropriately
- Performing general clerical duties including filing, photocopying, and document management
- Serving customers at the bar
- Completing end of day cashing up and balancing
- Supporting the front desk team to ensure the smooth, daily operation of hotel administration
Where you'll work
- Lake Road
- Ambleside
- LA22 9BX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- THE OPPORTUNITY PROVIDER LTD
Training course
- Hospitality accommodation team member (level 2)
What you'll learn
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
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Training schedule
You will complete the Hospitality Team Member Level 2 (Accommodation pathway) apprenticeship training at your workplace, the Salutation Hotel.
Training will be delivered on-the-job through regular one-to-one sessions with a dedicated trainer and coach from HIT Training, alongside workplace learning and online study.
Functional Skills in English and maths will be provided at your workplace if you do not already hold the required qualifications.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Founded in 1992, Classic Lodges is a privately owned collection of eight distinctive hotels in some of the UK’s most beautiful locations. From elegant country houses to coastal retreats, each hotel has its own character, history, and story to tell.
At the heart of Classic Lodges are our people. Whether welcoming guests at reception, creating exceptional food, or preparing every room with care, our teams create the meaningful moments that make every stay memorable. We believe hospitality is about more than service, it’s about making people feel genuinely at home.
Our purpose is to create meaningful experiences that connect people, places, and memory. Guided by our values, we take pride in delivering warm, thoughtful hospitality and celebrating the individuality of each hotel and team. Working with us means being part of a close-knit group where people are valued, supported, and encouraged to bring every stay to life.
Company benefits
- Live-in accommodation if required
- Free use of leisure facilities
- Pension & employee discount
- Uniform & meals on duty
- Refer-a-friend & employee awards
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of your apprenticeship, there is a clear opportunity to progress into a permanent front-of-house or reception role within the hotel. You will have excellent opportunities to develop your career and progress into supervisory or guest relations management roles within Classic Lodges and the wider hospitality industry.
The contact for this apprenticeship is:
THE OPPORTUNITY PROVIDER LTD
The reference code for this apprenticeship is VAC2000043251.
Closes on Tuesday 1 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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