Find an apprenticeship
Apprentice Receptionist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Responsibilities
We are a busy reception and manage multiple tasks from answering the telephone, booking appointments, marking clients in when they attend an appointment and taking payment when they leave an appointment.
We also have animals coming in for private boarding that need to be booked in and the paperwork filled in correctly.
What you'll do at work
- Booking clients in
- Answering telephone
- Taking Payments and marking off on computer system
- Keeping reception clean
- Making sure all paperwork and systems are updated
Wage
- £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
- Monday, Tuesday, Thursday, Friday - 8.30am to 4.30pm
- Saturdays - 8.30 am to 1.30pm
- 37 hours a week
Start date
Monday 9 November 2026
Duration
1 year
Positions available
1
Training provider
WIGAN AND LEIGH COLLEGE
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training schedule
Wigan College - Customer Service.
The successful applicant will also be a fully trained Veterinary receptionist, these skills will be taught on site by our experienced staff.
All training will be on our site and on the job training.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Computer literate
Other requirements
We are looking for someone who is quietly confident, communicates clearly and genuinely enjoys interacting with people. The ideal person will be empathetic, approachable and willing to support others.
About this employer
We are a Veterinary Practice, Boarding Kennels; Laser clinic and Hydrotherapy clinic.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
We are a small business where everybody is valued. The right candidate will be trained to eventually be reception manager.
Ask a question
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
Kay Whittaker
k.whittaker@wigan-leigh.ac.uk
07786196903
The reference code for this apprenticeship is VAC2000054982.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills