Find an apprenticeship
Apprentice Receptionist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Apprentice Receptionist
CHESTER SURGERY SUNDERLAND (SR4 7TU)
Closes in 17 days (Friday 16 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
We are looking for an apprenticeship to join our small but friendly team to work on reception at our busy GP practice.
Wage £12,480 a year
Minimum wage rates (opens in new tab)
Once training given there may be an option of extended access on a Thursday 6.30-8.30pm (paid extra).
Training
Course: Customer service practitioner (level 2)
Hours: Monday to Friday - times to be confirmed. 30 hours a week
Start date: Monday 26 October 2026
Duration: 1 year
Positions available: 1
Training provider: CITY OF SUNDERLAND COLLEGE
Training course: Customer service practitioner (level 2)
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training schedule: Training will be at the practice.
Requirements
Essential qualifications:
- GCSE in: English (grade 3-9)
- Maths (grade 3-9)
Share if you have other relevant qualifications and industry experience.
The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
We are looking for someone to join our small, friendly team at our busy GP practice. We currently have 2 GP's, 1 Practice Nurse and 1 Health Care assistant. We pride ourselves in providing excellent customer service and maintain a welcoming environment for our clients and employees.
https://www.elsafygp.nhs.uk (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To be discussed with the applicant.
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC2000055768.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greet and welcome visitors in a professional manner
- Answer and direct phone calls
- Signpost patients to correct service
- Initiating contact with and responding to requests from patients, team members and external organisations
- Clinically code data on EMIS web clinical system
- Scan documentation when required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Manage queries as necessary in an efficient manner
- Maintain a clean, tidy and effective working area
- Monitor and maintain reception area
- Support clinical staff with general tasks as requested
Where you'll work
215 CHESTER ROAD SUNDERLAND SR4 7TU
Apply now
Closes in 17 days (Friday 16 October 2026 at 11:59pm)
Sign in or create an account
Support links
[Get help](opens in new tab) or give us feedback (opens in new tab)
Lower footer links
Accessibility | Cookies | Privacy | Terms and conditions
© Crown copyright
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills