Introduction

Join our friendly GP practice and develop skills in customer service, administration, and healthcare operations. This exciting apprenticeship offers the opportunity to work alongside GPs, Nurses, and Management teams while learning how a modern NHS practice runs from the inside.

About The Employer

GP Surgery with 9200 patients and list size is growing. Suburban area of Shrewsbury. 4 GP partners, 3 salaried GP’s, 1 ANPs, 6 Nursing team members, 1 Pharmacist, 1 Paramedic. We work closely with other GP surgeries in Shrewsbury.

What You'll Do

• Reception duties, including welcoming and assisting patients face-to-face.
• Booking, amending, and cancelling patient appointments.
• Answering telephone calls and responding to patient enquiries.
• Filing laboratory results and responding to GP tasks.
• Monitoring and maintaining patient registers.
• Supporting the management of complex patient enquiries, with guidance and support.
• Scanning and electronically filing patient records and documentation.
• Maintaining medical records, including patient registrations, data entry, and clinical coding.
• Taking messages and ensuring they are passed on promptly to the appropriate team member.
• Dealing with general enquiries received by telephone, email, and letter.
• Processing prescription and fit note (sick note) requests.
• Liaising with external organisations, including hospitals and social services.
• Sending patient text messages and communications.
• Providing general administrative support to the GP Partners and the wider practice team.