Apprentice Receptionist/Customer Service at SHEFFIELD FUTURES.

SHEFFIELD (S1 4GE).

Closes in 14 days (Tuesday 6 October 2026).

Posted on 21 September 2026.

Summary:

We are looking for an apprentice to deliver high quality reception / customer service to the clients, visitors and tenants of Sheffield Futures.

You will be enrolled on the Level 2 Customer Service Practitioner apprenticeship, where you'll learn and apply new skills whilst working for the charity in this role.

Wage:

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

National Minimum Wage for Apprentices for the first year, increasing to the Real Living Wage after 12 months

Training course:

Customer service practitioner (level 2)

Hours:

Full time position. Typically Monday - Friday, 9.00am - 5.00pm, but with some flexibility required. 37 hours a week

Start date:

Monday 16 November 2026

Duration:

1 year 6 months

Positions available:

1

Work:

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Professional reception service for Sheffield Futures and tenants
• First point of contact for face to face, telephone and email enquiries for current and potential service users
• Ensure good working practices in the building whilst adhering to security and GDPR
• Ensure front of house is orderly, safe and welcoming
• Preparing meeting rooms and refreshments
• A range of administration duties including emails, room bookings, data entry, booking appointments etc.

Where you'll work:

STAR HOUSE

43 DIVISION STREET

SHEFFIELD

S1 4GE

Training:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider:

DERBY BUSINESS COLLEGE LIMITED

Training course:

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.