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Apprentice Recruitment Administrator
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About the Role
We are looking for a motivated and enthusiastic Apprentice Administrator to join our busy recruitment office. This is an excellent opportunity for someone looking to start their career in recruitment and administration while working towards a level 2 Customer Service qualification.
What You'll Do
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Key Responsibilities:
- Welcoming visitors and handling walk-ins in a professional and friendly manner
- Answering and directing incoming calls and taking accurate messages
- Assisting consultants with candidate registration, documentation, and compliance checks
- Maintaining and updating candidate records and databases
- Supporting with job advertising, CV screening, and interview coordination
- Managing emails and general office administration
- Providing excellent customer service to candidates and clients
Where You'll Work
8 Queen Street
Mansfield
NG18 1JN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider:
DERBY BUSINESS COLLEGE LIMITED
Training Course:
Customer service practitioner (level 2)
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Course Contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures.
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you.
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours.
More Training Information
DBC Training are a multi award-winning employment and skills training provider.
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
- https://dbc-training.co.uk/
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Essential Qualifications
- GCSE in:
Maths & English (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
About This Employer
We are here to engage with and support people of all ages, beliefs and cultures. Existing to develop and enrich lives in the most powerful way. Through our positive guidance and remarkable community, we encourage and empower people to constantly push for personal success, to maintain a renewed sense of self belief and to welcome positive change in their lives. The Orbital sign represents the aspirational effort toward continually enhancing lives, making personal growth and purpose the center of all we do.
- https://www.orbital-recruitment.co.uk/ (opens in new tab)
Company Benefits
- 20 days holidays excluding statutory holidays plus your birthday off after 6 months service. Healthcare scheme.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential for promotion to recruitment consultant
Contact Information
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC2000045981.
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