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Apprentice Resident Liaison Officer
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Trainee Resident Liaison Officer
The Trainee Resident Liaison Officer role provides an excellent opportunity to develop customer service skills within the construction industry. The training will equip the trainee with the necessary knowledge and experience needed to become a successful Resident Liaison Officer.
Wage
£26,000 a year
Minimum wage rates (opens in new tab)
Annual Salary Review
Training Course
Customer service practitioner (level 2)
Hours
Working hours are at the line manager’s discretion, and in line with the business hours of 08:00-17:00, Monday to Friday. Working days: 1 day released to study, the remaining 4 days to work on site.
37 hours 30 minutes a week
Start Date
Thursday 1 October 2026
Duration
1 year
Positions Available
1
What You'll Do at Work
- Act as a point of contact for residents regarding project-related matters
- Assist in the communication of project timelines, schedules, and any potential disruptions to residents
- Assist in keeping residents informed about the progress of a project and addressing their questions and concerns
- Assist in conducting regular visits to residents' homes to provide updates and address any issues
- Learn and develop strong customer service skills, including empathy, active listening, and problem-solving
- Maintaining a professional and courteous approach in all interactions with residents
- Ensure a positive experience for residents throughout the project lifecycle
- Assist in booking appointments, managing schedules, and coordinating interactions to reduce disruption for residents and local businesses
- Assist in the maintenance of records of resident interactions, complaints, and resolutions
- Assist in the preparation of reports on resident feedback and project progress
- Respond to and resolve resident complaints, queries, and concerns effectively
- Working with residents and the project team and their mentor to find solutions to problems
- Working closely with the site management team to ensure smooth communication and project execution
- Liaising with other stakeholders, such as contractors, suppliers, and local authorities
- Attending project meetings and providing resident-related updates
Where You'll Work
Vizion Apartments
Milton Keynes
MK9 2FX
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
APPRENTICE TEAM LTD
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
- Full day-to-day training will be provided by the employer
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote sessions
- These sessions take place once or twice per month, for roughly 2 hours, at a time convenient for both you and the employer
Essential Qualifications
- GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other Requirements
You will be based at a live site in Milton Keynes, but Lawtech Group Ltd has its head office at 8 Ambley Green, Gillingham Business Park, Kent ME8 0NJ. You will be required to attend this location for your induction.
About the Company
Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.
The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.
Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.
https://www.lawtechgroup.co.uk/ (opens in new tab)
Company Benefits
- 25 days annual leave plus bank holidays
- Pension
- Private medical insurance
- Cycle to work scheme
- Company events
- Death in service
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible progression within the business and onto further apprenticeship programmes.
Contact
The contact for this apprenticeship is:
APPRENTICE TEAM LTD
Hannah Sladden
recruitment@lawtechgroup.co.uk
01634290500
The reference code for this apprenticeship is VAC2000050570.
Closes in 27 days (Sunday 27 September 2026)
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