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Apprentice Retail Supervisor
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Farmfoods is looking to recruit an Apprentice Retail Supervisor at their Morley, Leeds store
Are you ambitious and looking for a new career working in retail? Farmfoods is looking to recruit an Apprentice Retail Supervisor at their Morley, Leeds store. If you are welcoming, helpful and friendly with a desire to learn new skills, then this could be the perfect role for you. Apply today!
Wage
£23,860.20 a year
Minimum wage rates (opens in new tab)
- £13.11 per hour £458.85
Training course
Customer service specialist (level 3)
Hours
Working 5 days out of 7. Shifts vary, which will include weekends. Shifts are confirmed on appointment and are on a rota basis. 35 hours a week
Start date
Monday 31 August 2026
Duration
1 year 3 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking to recruit an Apprentice Retail Supervisor for our shop in Morley, Leeds Store. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. As one of our apprentices you will:
- Make all of our customers feel welcome with a friendly smile and simple hello.
- Help customers find the items they are looking for.
- Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye.
- Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy.
- Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy.
- Open and close the shop, handle cash, place orders and support your manager in leading the team to run an efficient shop and provide great service to our customers.
You will need:
- A friendly, positive, hardworking approach to work.
- To enjoy being busy as there is always something to do. As a junior member of management, you’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, to organising other team members and more!
- To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down.
- A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota’s are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts.
- Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.
To become an apprentice, you must:
- Be 16 or over.
- Not already be in full-time education.
You can start an apprenticeship whether you’re starting your career, want a change, or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice, you’ll:
- Complete a Level 3 Customer Services Specialist apprenticeship standard
- Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace
- Learn and train for a specific job
- Get paid and receive holiday leave
- Get hands-on experience in a real job
- Study for 6 hours of your working hours
- Complete assessments during and at the end of your apprenticeship
- Be on a career path with lots of future potential
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Where you'll work
Units 1 - 8 Market Square Hope Street Morley Leeds LS27 8HA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
Level 3 Customer Service Specialist
Apprenticeship standards are aimed at developing skills within the apprentice’s chosen career route. Each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in maths and English.
Once the apprentice has completed a minimum of 12 months' training and the employer and Inspiro's Development Coach confirm they have met all the requirements of the standard, they will be put through to the Apprenticeship Assessment. This is independent of the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the Apprenticeship Assessment.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
Other requirements
Opening Hours:
- Monday to Friday = 8am – 8pm
- Saturday = 8am - 8pm
- Sunday = 10.30am – 5pm
- Earliest shift start = 6am
- Latest shift finish = 8.30pm
- Stocktake finish time = 10pm
This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
Farmfoods is a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience. Our shop teams are essential. They serve thousands of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is a 15-month training programme and upon successful completion you will be made a permanent employee.
There are many opportunities for a career at Farmfoods. We always look to promote our team members internally, and many people in management and central services positions at Farmfoods started their careers in our shops. This could be the start of a rewarding and long-term career for you.
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED Louise Abram louise.abram@inspirolearning.com 020 4591 5419
The reference code for this apprenticeship is VAC2000042579.
Closes in 27 days (Tuesday 11 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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