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Apprentice Revenues Assistant, Adult Social Care

Bristol
Posted 3 days ago
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Apprentice Revenues Assistant, Adult Social Care

Location

Bristol City Council
Somerset (BS1 5TR)

Closing Date

13 days remaining (Sunday 25 October 2026 at 11:59pm)

Summary

Start your career with Bristol City Council as an Apprentice Revenues Assistant while studying towards a Level 3 Business Administrator Apprenticeship. Gain hands-on experience in administration, customer service, digital systems and finance processes, with mentoring and support from experienced colleagues throughout your apprenticeship.

Wage: Competitive wage offered. Pay will be reviewed annually in line with National Joint Council (NJC) Local Government pay awards and Bristol City Council’s apprentice pay policies.

Training course: Business administrator (level 3)
Hours: 37 hours (including apprenticeship training), Monday to Friday. A blend of office-based and home working, with a designated team day in the office once a week.

Start date: Monday 30 November 2026
Duration: 2 years
Positions available: 1

Work

As an Apprentice Revenues Assistant, you will support the Adult Social Care Revenues Team with a range of administrative, customer service and finance-related activities. Your responsibilities will include:

  • Updating and maintaining records, databases and spreadsheets accurately
  • Preparing, checking and processing documents, correspondence and routine financial information
  • Organising, storing and managing information securely in line with council procedures
  • Responding to routine enquiries from citizens, colleagues, care providers and partner organisations
  • Providing accurate information and directing enquiries to the appropriate person or team
  • Communicating professionally through email, telephone and digital systems
  • Using Microsoft 365 and other council systems to complete day-to-day tasks
  • Organising and prioritising your work to meet agreed deadlines
  • Supporting meetings and other administrative activities
  • Contributing ideas that could improve administrative processes and customer service
  • Working collaboratively with colleagues across the service
  • Taking part in team meetings, apprenticeship training and development activities

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Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: CITY OF BRISTOL COLLEGE
Training course: Business administrator (level 3)

What you'll learn: Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.

Requirements

Essential qualifications: 5 GCSE's including Maths and English at grade 4/C in: OR Functional Skills (grade Level 2)

Skills: Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative

Other requirements: This is a customer-facing role. The role requires the postholder to provide advice and information in accurate spoken English, either directly or through a British Sign Language interpreter. This role requires a Disclosure and Barring Service check. You must be willing to handle personal and confidential information securely. You must complete required council training and follow relevant council policies, procedures and codes of conduct. You will need to attend the designated weekly office-based team day. You must be committed to completing the Level 3 Business Administrator Apprenticeship. Applicants who gained their qualifications outside the UK must provide evidence of UK qualification equivalency through an Ecctis, formerly UK ENIC, Statement of Comparability. Overseas qualifications must be confirmed as equivalent to the required UK qualifications before apprenticeship eligibility can be assessed. Applicants must also meet the funding and prior-learning eligibility requirements for the Level 3 Business Administrator Apprenticeship.

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About this employer

At Bristol City Council, we want our workforce to reflect the diverse city we serve. We welcome applications from all sections of the community, and appointments are made on merit. You will join a supportive working environment where you can develop new skills, gain valuable experience and contribute to services that help make Bristol a better place.

The role sits within Client and Carer Financial Services in the Adults and Communities Directorate and supports the Adult Social Care Revenues Team.

Website: Bristol City Council

Company benefits: Flexible working, flexitime, LGPS pension, generous annual leave, and a supportive workplace helping you develop and contribute to Bristol.

Disability Confident: A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

By completing the apprenticeship, you will gain practical work experience and develop transferable skills in business administration, customer service, professional communication, record management, digital systems, teamwork and problem-solving. These skills could support progression into administrative, customer service, finance-support or other business-support roles within local government or another organisation. Any permanent employment following the apprenticeship would be subject to suitable vacancies and the relevant recruitment process.

Ask a question

The contact for this apprenticeship is:
Bristol City Council
Bristol Apprenticeship Team
bristol.apprentices@bristol.gov.uk
The reference code for this apprenticeship is VAC2000058392.

Apply now

Closes in 13 days (Sunday 25 October 2026 at 11:59pm)
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Skills

office administration
customer service
financial department processes
health records management
fill out forms
communication
work in teams
solve problems
attend to detail
organise information, objects and resources
plan
manage time
operations management

Location

College Green, Bristol BS1 5TR, UK

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