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Apprentice Sales Administrator
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To support the customers and the department with administration duties.
To deliver a professional, timely, efficient, and friendly service to our customers both internal and external.
What you'll do at work
- To maintain all customer records and documentation
- To maintain online customer records accurately
- To assist with the entering of Technical Support Contracts
- To help and assist with taking customer orders over the telephone/website
- To provide support and assist where possible in answering and resolving day-to-day customer queries, including opening the post, answering the telephone, and responding to emails
- To assist with sending out goods via couriers
- Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
- To always comply with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy, and Code on Business Conduct and Behaviour
- Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time
Where you'll work
UNIT 3A
GREAT NORTHERN WORKS
HARTHAM LANE
HERTFORD
SG14 1QW
Training course
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports
- Proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Working towards completing Level 3 Business Administration Apprenticeship Standard. Work-based learning with attendance once per month at Hertford Regional College, Broxbourne campus for workshops with Assessor.
Essential qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Adaptable
Other requirements
There is sometimes a requirement to attend weekly/monthly early morning meetings. These usually begin at 8:30am.
About this employer
We sell, install, and support Hardware & Software for customer Time & Attendance needs. The software covers all aspects of personnel management/Absences/Payroll. In addition, we sell basic time machines & consumables.
We are a young team, based a few minutes’ walk from the main Hertford Town. New open-planned office. There are 22 staff members in total, 14 based in Hertford, 8 based remotely located throughout the UK.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There will be opportunities for progression and a permanent position subject to performance.
Ask a question
The contact for this apprenticeship is:
HERTFORD REGIONAL COLLEGE
The Apprenticeship Team
apprenticeship@hrc.ac.uk
01992411572
The reference code for this apprenticeship is VAC2000053887.
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