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Apprentice Sales Advisor
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Apprentice Sales Advisor
Location: Wolseley UK Unit 12 Rossbank Road (CH65 3AN)
Closing date: Wednesday 14 October 2026
Summary
Join us, as a Part-Time Apprentice Sales Advisor in Ellesmere Port and become a key part of a customer-focused team. Wage £11,000 a year.
Training course: Trade supplier (level 2)
Hours: 20 hours a week
Start date: Wednesday 21 October 2026
Duration: 1 year 3 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland that puts customers at the heart of everything we do. We're looking for a Part Time Apprentice Sales Advisor to join our team in Ellesmere Port to:
- Build strong relationships with customers at the trade counter and over the phone
- Provide friendly, knowledgeable product advice and prepare quotations
- Identify opportunities to grow branch sales
So, if you've got:
- Previous customer facing experience
- A confident, positive and approachable attitude
- A genuine passion for providing great customer service
- The enthusiasm to work as part of a team and support colleagues in all areas to ensure the smooth running of the branch
In addition to the £11,000 salary, there are also benefits on tap - including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Access to a great range of online and high street discounts
- Free access to physical, mental and financial wellbeing support
- Cycle to work scheme
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: LIFETIME TRAINING GROUP LIMITED
Training course: Trade supplier (level 2)
What you'll learn
Knowledge and understanding of the organisation’s:
- communicating confidently to internal and external customers about the company and how it operates
- identifying and communicating with the relevant person if a threat or risk to the business is identified
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Specialist trade customer profile of the business:
- using appropriate techniques and forms of communication to put customers at ease and gain their trust
- delivering customer service that exceeds customer expectations
- identifying customer requirements and referring them onwards in an appropriate manner
Trade counter and telesales services:
- assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- identifying the customers’ requirements, matching them to the trade supplier’s products and services
- delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required
- securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction
- applying basic merchandising techniques used within the business
- applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions
- communicating with customers using various methods and systems appropriate to the situation
- applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation
- processing information, to the key standards of data protection, security and intellectual property rights
Key principles of warehousing and stock control:
- processing and recording the receipt, storage, assembly and despatch of goods
- receiving stock, despatching customer orders and processing returns in line with company processes
- loading /unloading of supplier and contractor vehicles
Technologies that are appropriate to the role:
- using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others
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Legislative responsibilities relating to the business, products and/or services being sold:
- complying with legal requirements to minimise risk and build customer confidence
- minimising disruption to the business and maintaining the safety and security of people at all time
- taking appropriate action if a breach of H & S regulations is identified
Personal responsibilities and performance contribute to the success of the team and the business:
- building two-way trust and contribute to working within a team
- collaborating with colleagues to resolve problems
- managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence
- demonstrating effective time management through planning and prioritising own workload
- identifying own strengths, weaknesses and development needs
Requirements
Desirable qualifications: None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Team Working, Organisation
About this employer
We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland that puts customers at the heart of everything we do. https://www.wolseley.co.uk/about-us/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
Following successful completion of the Trade Supplier Level 2 Apprenticeship, there may be an opportunity to progress into roles such as a Technical Sales Advisor, Supervisor and even Branch Manager, alongside ongoing training and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
recruitment@lifetimetraining.co.uk
0117 244 3332
The reference code for this apprenticeship is VAC2000056338.
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