Simon Safety & Lifting Centre Ltd
Apprentice Sales and Customer Service
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Company Description
Simon Safety & Lifting Centre Ltd is dedicated to eliminating ill-health in the workplace by providing high-quality personal protective equipment and safety supplies. The team is driven by core values of working together, doing things right, and making a difference for clients across diverse industries. From its head office and distribution centre in Milford Haven, West Wales, near the UK’s largest Oil and Gas Port, the company serves both national and international customers. Simon Safety focuses on understanding each client’s business and offering equipment that combines leading technology, comfort, and ergonomic design. The company partners with international leading brands to deliver a comprehensive range of safety products for men and women exposed to workplace risks.
Role Description
The Apprentice Sales and Customer Service role is a full-time, on-site position based in Milford Haven. The apprentice will support the sales and customer service team by handling customer enquiries, processing orders, and providing product information and guidance.
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Day-to-day tasks include:
- Responding to phone and email queries
- Assisting with quotations
- Maintaining customer records
- Helping to resolve issues promptly and professionally
The role also involves:
- Learning sales techniques
- Supporting the promotion of Simon Safety’s products and services
- Contributing to a positive customer experience
The apprentice will receive on-the-job training and development to build skills in sales, customer service, and product knowledge within the safety equipment industry.
Qualifications
- Strong Communication and Customer Service skills, with the ability to engage professionally with clients and colleagues.
- Interest in developing Sales skills, including basic Sales Management and support for sales activities.
- Willingness to participate in Training and continuous learning to build industry and product knowledge.
- Basic IT skills, including familiarity with email, spreadsheets, and customer databases.
- Organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.
- Positive, proactive attitude with the ability to work well in a team and follow guidance from supervisors.
- GCSEs or equivalent school qualifications; prior experience in retail, sales, or customer service is beneficial but not essential.
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