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Apprentice Sales Assistant
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Apprentice Sales Assistant
Location
HIGHERGROUND FLOORING LTD, CAMBERLEY (GU15 3SY)
Closing Date
31 days from today (Friday 13 November 2026 at 11:59pm)
Posted On
12 October 2026
Wage
£17,000 a year
Hours
Monday - Saturday 9.00am - 5.30pm with one day off in the week with 1 hour lunch break. 37 hours 30 minutes a week
Start Date
Monday 16 November 2026
Duration
1 year 3 months
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will be provided with full training across an extensive product offering. No previous experience is required. Main tasks will include:
- Liaising with clients, including interior designers, architects, and the public
- Be tasked with their own projects. From initial client consultation, through planning to final delivery, ensuring highest standards are always maintained
- Maintain client relationships and manage client expectations
- Resolve and take ownerships to customer queries
Where you'll work
UNIT 1-3 THE GRANARY 1 KNOLL ROAD CAMBERLEY GU15 3SY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
- Business focused service delivery
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Provide a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identify where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures. Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you. You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours.
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More training information
DBC Training are a multi award-winning employment and skills training provider. We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential. DBC Training
Requirements
Essential qualifications
- GCSE in: Maths & English (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
Higherground are a high-end flooring retailer with a strong online presence. Trading for 30 years from one store in Camberley there are plans to expand to other sites across the Southeast. Higherground
Company benefits
- Working in a professional environment as part of a small well-connected team
- Annual salary increases above inflation
- Possible company car as career progresses
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
To grow with the company and possibly manage your own store. Rapid income increases for the correct candidate.
Ask a question
The contact for this apprenticeship is:
- Contact Person: Catherine
- Email: cat@dbc-training.co.uk
- Training Provider: DERBY BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000058602.
Apply now
Closes in 31 days (Friday 13 November 2026 at 11:59pm)
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