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Apprentice Sales Executive
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About the Role
The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit, and transactional volumes.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
The employee is responsible for servicing, retaining, and profitably growing an assigned segment of regional accounts through CRM system data management.
Business Development Strategy
- Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
- Model the company values in day-to-day interaction internally and externally.
- Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
- Making targeted telesales introductions & appointments with customers, both new & existing.
- Profiling of the new customers based on size, vertical market, and buying behavior.
- Documenting required information and actions taken in CRM (Sales Force).
- Repeating telesales customer contact at regular intervals & in accordance with daily measured KPIs.
Qualification & Support of New Accounts
- Qualification of new prospects by applying the Global Sales Process.
- Profiling of the new customers based on size, vertical market, and buying behavior.
- Documenting required information and actions taken in CRM.
- Assisting sales with making appointments with customers where appropriate and log in CRM.
- Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy.
- Provide spot & standard quotes to the customer.
- Handle customer commercial questions (technical, pricing, invoices, consulting).
- Handle ad-hoc complaints of customers.
- Identify new business opportunities (SA, KA, STA).
CSA Portfolio
- Deliver the defined service level (Product and Service Building Blocks).
- Plan specific activities to ensure realization of the Sales Goals.
- Identify cross-selling opportunities & communicate same to the corresponding Business Unit.
- Identify & execute necessary frequency of contact per CSA.
- Identify and capitalize on new opportunities.
- Review and update customer tariffs as and when necessary to protect profitability.
- Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM.
- Provide complete and timely information regarding new business to concerned parties within network.
- Identify and act on external marketing opportunities.
- Complete all available G-Campus training modules relevant to your sales function, consult with superior.
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Where You'll Work
Geodis
1 Robeson Way
Sharston Green Business Park
Manchester
M22 4TY
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SR APPRENTICESHIPS LIMITED
Training Course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
Course Contents
Sales Planning and Preparation
- Set effective targets using sales forecasts.
- Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy.
- Formulate or refine customer plans and objectives.
- Create efficient territory plans where appropriate.
Customer Engagement
- Effectively communicate and interpret customer information exchanged through written, verbal, and non-verbal communication.
- Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer Needs Analysis
- Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and Present Solutions
- Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer.
- Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer.
- Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate
- Research the customer’s likely desired outcomes and negotiating stance.
- Develop responses to likely objections.
- Identify your own organisation’s needs, such as minimum price and acceptable terms.
- Negotiate or trade variables effectively.
Closing Sales
- Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations.
- Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence
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- Collect, analyse, and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management
- Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and Teamwork
- Contribute effectively within a team environment.
- Work collaboratively with both internal and external stakeholders.
- Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery.
- Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer Experience Management
- Deliver a positive customer experience.
- Manage customer enquiries and issues effectively.
- Take proactive action to prevent and minimise customer concerns and complaints.
- Handle all customer interactions professionally to the customer’s satisfaction.
Digital Skills
- Effectively use digital tools to conduct research and target customers in line with the overall sales strategy.
- Able to deliver presentations and meetings using digital communication.
- Complete accurate records and process sales in accordance with your organisation’s policies, procedures, and digital CRM systems.
Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential Qualifications
- GCSE in:
- English (grade C/4/Pass)
- Maths (grade C/4/Pass)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
- DBS check
- References for the past 5 years
About GEODIS
GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world.
https://geodis.com/gb-en (opens in new tab)
Company Benefits
- Pension
- 20 days holiday allowance + Bank Holidays in the first year then 25 days plus bank holidays
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Able to progress within sales and marketing department.
Contact Information
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000050927.
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