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Apprentice Sales Executive
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A fantastic opportunity has become available to work within a busy office environment.
The apprentice will play a key role in ensuring the business meets its key goals and targets.
What you'll do at work
- Answering phones to customers and dealing with queries
- Outgoing sales calls
- Customer engagement
- Updating CRM with customer contact
- Understanding of the organisation's product
- Generating new business
- Cold calling
Where you'll work
Suite 8
Crystal House
New Bedford Road
Luton
LU1 1HS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REWARD TRAINING RECRUITMENT CONSULTANCY LIMITED
Training course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
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Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
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Essential qualifications
- GCSE in: English Language (grade 5 or Above)
- GCSE in: Maths (grade 5 or Above)
Desirable qualifications
- GCSE in: Business Studies (grade 5 or Above)
- IT or Equivalent (grade 5 or Above)
- A Level in: Qualification (grade C or Above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Patience
About this employer
Paragon Training specialises in producing up-to-date and comprehensive health and safety training video packages. All our packages are designed to comply with UK health and safety regulations.
We supply a professional range of safety video training programmes - with over 4,000 different health and safety videos available. We can offer you a plethora of safety training solutions including safety training Videos, a variety of E-Learning, PowerPoints & Posters, while we can also provide an in-depth consultancy service incorporating appropriate safety training courses.
Paragon Training can also produce bespoke safety training plans including your precise requirements to ensure compliance within your organisation. We can produce safety videos and interactive training packages on a joint venture basis to give you a cost effective safety training product. http://www.Paragon-Training.com (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful candidates who complete the NVQ will become a full-time member of the professional sales team.
Ask a question
The contact for this apprenticeship is:
REWARD TRAINING RECRUITMENT CONSULTANCY LIMITED
The reference code for this apprenticeship is VAC2000054311.
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