Apprentice Sales Insurance Consultant

Join our sales team and receive full training and support to help you succeed. You'll speak to customers who have already shown interest in our products, so there's no cold calling. Build rapport, provide great service, and develop a rewarding career with excellent progression opportunities.

Requirements

• GCSE in: English Language (grade Grade 4-9 or A*-C)
• GCSE in: English Literature (grade Grade 4-9 or A*-C)
• GCSE in: Maths (grade Grade 4-9 or A*-C)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• The apprentice will support the sales team by speaking with new customers, providing insurance quotations, and following up on outstanding business opportunities.
• Making and receiving calls
• Managing scheduled callbacks
• Updating company systems
• Delivering excellent customer service
• Ensuring all work is completed in line with company, industry, and regulatory requirements
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Use appropriate communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.