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Apprentice Sales Insurance Consultant
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Join our sales team and receive full training and support to help you succeed. You'll speak to customers who have already shown interest in our products, so there's no cold calling. Build rapport, provide great service, and develop a rewarding career with excellent progression opportunities.
The apprentice will support the sales team by speaking with new customers, providing insurance quotations, and following up on outstanding business opportunities.
Duties include:
- Making and receiving calls
- Managing scheduled callback
- Updating company systems
- Delivering excellent customer service
- Ensuring all work is completed in line with company, industry, and regulatory requirements.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Full training will be provided through a combination of on-the-job learning and support from our training provider. All training will take place within the workplace during working hours and will lead to the successful completion of the Level 2 Customer Service Practitioner Apprenticeship Standard.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). From day one, you'll receive full training and ongoing support to help you develop your skills. Successful apprentices will be offered a full-time position, with opportunities to progress into senior sales and specialist insurance roles within the business.
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