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Apprentice Sales Office Coordinator
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Sales Office Coordinator
Sales Office Coordinator plays a key role in ensuring the efficient operation of the sales office and delivering exceptional customer service.
This is a great opportunity to work for an established carpet manufacturing business with an annual turnover of approximately £25 million and 150 employees.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training will be delivered through our training partner, the Textile Centre of Excellence.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
About the Company
National Floorcoverings Ltd is a UK-based flooring manufacturer and supplier providing specialist flooring solutions across the education, commercial, and sports sectors.
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Through its portfolio of brands, including Heckmondwike, Paragon Carpet Tiles, Playrite, and MatWorks, the company offers a broad range of products including fibre-bonded carpets and carpet tiles, commercial carpet tiles, entrance matting systems, and specialist indoor and outdoor sports surfaces.
National Floorcoverings has particular experience within the education sector, supplying durable flooring solutions designed for high-traffic environments such as schools and other educational facilities.
Company Benefits
- 31 days holiday per year (including Bank Holidays)
- Company Pension (when eligible)
- Death in service
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Once completed, there is potential for this role to become a sales role.
Contact Information
The contact for this apprenticeship is:
HUDDERSFIELD TEXTILE TRAINING LIMITED
Paul Britton
paulbritton@tcoe.co.uk
The reference code for this apprenticeship is VAC2000052052.
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