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Apprentice Service Advisor
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Job purpose
Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a SQF Level 6 Customer Service apprenticeship.
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
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The Apprentice’s Role Will Include The Following
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
What will I learn?
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
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An Apprentice’s Training Includes
- Industry recognised standard qualification
- Core Skills In Maths & English (if Required)
- SCQF Level 6 Customer Service Apprenticeship Framework
What qualifications or qualities are required?
The successful candidate will hold a minimum of National 4 grades in both Maths & English and ideally will already hold a National 5 A, B or C grade in both Maths & English
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