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Apprentice Service Desk Co-ordinator
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We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis. You will be working in a busy Service Desk Department to ensure we keep our customers' equipment operation. The successful candidate will be able to react quickly to situations and multi-task with strong communication skills.
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Key Responsibilities
- Logging Call Outs from Customers
- Ensuring that we have the correct paperwork from Customer
- Checking our system to clarify works status as new job / ongoing works
- Dealing with Customer queries & updating Customers on Job Status
- Preparing Weekly Update Spreadsheet for Larger Customer
- E-mailing / Calling Customers to update on Parts ETA / Job Completion
- Downloading information for completed jobs from engineers
- Moving Job forward to next relevant step in Job completion process
- E-mailing Engineers Job Sheets to Facility Management Customers
- Checking engineers paperwork & preparing for invoicing
- Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
- Preparing completed jobs for invoicing
- Managing Large Jobs & Projects
- Ensuring that all Equipment / Parts required are ready for start of projects
- Liaising with Customers to ensure that site access / assistance is arranged
- Liaising with any Subcontractors
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