Apprentice Services Team Assistant

To assist the Services Team in ensuring the maintenance of all buildings and their surrounding grounds. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Requirements

• GCSE in Maths & English (grade 4-9 (A*- C))
• Good communication skills
• Accuracy and attention to detail
• Ability to work as part of a staff team
• Sensitivity with frail elderly people
• Good computer literacy
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• To assist the Services Team in ensuring the maintenance of all buildings and their surrounding grounds, together with all fittings and technical equipment, are kept in good working order in accordance with relevant statutory regulations and other good practice guidelines.
• To assist the Services Team (in collaboration with the relevant site management) in ensuring that all services, equipment and buildings are properly and adequately maintained, and that they comply with all relevant statutory regulations.
• To organise and undertake general maintenance in CHA buildings, which may include basic plumbing, maintaining equipment (including nursing beds, training provided as appropriate), painting and decorating, basic carpentry, ground work, replacing light bulbs, cleaning gutters, etc.
• To carry out Portable Appliance Testing (PAT testing) of all electrical appliances in accordance with legislative guidelines (training provided if required).
• To work with the Services Team to ensure that statutory and other regulated tests and checks are carried out and accurate records kept on a timely basis, including but not limited to:
  • Fire safety and prevention, including fire alarms and emergency lighting.
  • Nurse call systems
  • Nursing beds
  • Water safety temperature monitoring
• To assist the Services Manager in supporting Scheme Managers in developing and maintaining environments compliant with up‑to‑date H&S requirements.
• To assist the Services Manager in monitoring budgeted expenditure, initiating invoiced payments on a timely basis following confirmation that goods and services have been provided as required.

Training

• Property maintenance operative (level 2)
• Course contents:
  • Plan the sequence of work required to carry out routine property maintenance operations.
  • Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
  • Comply with statutory health and safety regulations and requirements.
  • Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
  • Comply with key regulatory and legislative requirements, including building regulations.
  • Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
  • Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
  • Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
  • Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
  • Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
  • Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
  • Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
  • Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
  • Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
  • Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
  • Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
  • Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
  • Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
  • Select and use technical literature and other sources of information and data to address property maintenance problems.
  • Record and report information, using digital and written techniques.
  • Inspect own work, ensuring it is delivered to the given specifications.
  • Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
  • Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
  • Provide customer feedback whilst maintaining customer service.
  • Escalates issues beyond their level of competence and authority.
• Training provider: LONDON SOUTH EAST COLLEGES
• Training schedule: We provide on‑the‑job in‑house training but the apprentice is via LSEC and their course.