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Active Barnsley Apprenticeship
Active Barnsley is a registered local charity dedicated to improving physical and mental health, sports performance, and active lifestyles across the Barnsley community. Based at Shaw Lane Sports Club, Active Barnsley works alongside schools, community groups, and local authorities to deliver accessible health-based activities.
What you'll do at work
- To undertake the 1st4sport Level 2 Award in Instructing Cycle Training Bikeability training course which would then require delivery of the programme in primary and secondary schools across B
- Upon completing the Bikeability training, whilst working in pairs deliver Bikeability Levels 1-3 which includes both on road and playground cycle training, supporting pupil groups and promoting safe cycling
- Assist in the delivery of children Learn to Ride sessions
- Assist coaches delivering PE lessons, helping set up equipment, supporting pupils, and ensuring safe, positive participation
- Help communicate with school staff, manage registers, and support smooth delivery of sessions
- As part of the team, deliver and assist and the HAF school holiday camps and any other community events and multi-sport sessions
- Assist with bookings for Bikeability, holiday camps, PE services, and community sessions
- Maintain registers, update records, process forms
- Support social media updates and email communications
- Help with community events, multi-sport sessions, and holiday activities
- Promote and represent Active Barnsley in reliable and positive manor throughout
- Be punctual at all times, meeting staff and varies schools or pick points accordingly
- Adhere to and support and report all health and safety and safeguarding concerns
- Attend team meetings
- Be willing to commute to different schools and community setting across the Borough.
- Complete any CPD training
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For the right candidate there will be the opportunity to progress into a full-time role (funding dependant). Three current full-time members of our staff came through the apprentice scheme several years ago.
Where you'll work
SHAW LANE
BARNSLEY
S70 6HZ
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
The apprentice will spend time at the work place with Active Barnsley based on Shaw Lane as well as completing Level 2 Customer Service at Barnsley College.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Non judgemental
- Physical fitness
Company benefits
For the right candidate there will be the opportunity to progress into a full-time role (funding dependant).
- Workplace Pension
- Free on site Parking
- Access to public community facilities and events
- Mentorship
- Opportunities to gain further full time employment within the Charity
- Free Staff Uniform
- Dedicated Study Time
- Social and team events
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Full time role available for the right candidate (funding permitting).
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Eleasha Smith
apprenticeships@barnsley.ac.uk
+441226216166
The reference code for this apprenticeship is VAC2000046524.
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