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Apprentice Team Leader
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We go in. All in. Every time. Whether it's a last-minute equaliser, the first pint of the day or lunch on a Tuesday, we think that every visit to ours is a reason to turn up the heat. We're here with your favourite drinks on tap, dishes delivered with flavour and unforgettably friendly smiles; to be the place you can count on for a good time.
As an Apprentice Team Leader with Flaming Grill, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.
As an Apprentice Team Leader you will...
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you'll bring...
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
We're all about rewarding our team's hard work, that's why you will benefit from...
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...
What your apprenticeship includes:
- You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
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Creating Places Where People Feel Welcome, Safe and That They Belong
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Hospitality supervisor (level 3)
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Course contents
- Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
- Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
- Supervise the delivery of a quality service that supports the department in achieving overall business objectives
- Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
- Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
- Use available technology effectively in all work activities and performance
- Plan, resource and organise the team to meet expected levels of customer demand within business constraints
- Set realistic but challenging objectives with the team and work continuously to accomplish the best results
- Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
- Actively support team members to maximise potential in their role and identify opportunities for development
- Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
- Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
- Use leadership styles and supervisory management skills appropriate to the business and situation
- Ensure team members are aware of and follow policy relating to diversity
- Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
- Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
- Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
- Maintain and monitor the cellar and beverage storage and cellar/wine dispense
- Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
- Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
- Maintain information on expected customer requirements including local services and travel options.
- Efficiently source information not readily available when needed, regularly review sources and develop effective networks
- Maintain a secure system for the storage of customers’ luggage and other personal items
- Coordinate the porter service and parking / valet and transport services offered by the business
- Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
- Motivate the team to present a professional image at all times as the first point of call for most customers
- Coordinate customer requirements, providing accurate information and maintaining customer confidentiality at all times
- Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
- Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
- Maintain a record of expenses and adhere to the budget set by the customer
- Coordinate operations to ensure equipment and display areas are stocked and presentable
- Open, monitor and close the outlet following business procedures
- Maintain the brand and business standard at all times, identifying possible areas for improvement
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Hospitality Supervisor Apprenticeship - Food and Beverage Level 3, including Functional Skills in Maths and English.
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