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Apprentice Team Leader
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If you're after great pub food and a vibrant atmosphere, then welcome to the Barley Mow. Only a seven-minute drive from Shugborough Hall and eight minutes from Queen's Shopping Park, we're your one-stop place for Cheesy Bacon Fries, Steak & Ale Pie, Hand-battered Cod, and much more chargrilled food! Don't worry about the kids, they've got
Wage £13,218 a year
Minimum wage rates (opens in new tab)
Training course Hospitality supervisor (level 3)
Hours 20 hours min average p/week - shift work including evenings and weekends, exact shifts to be confirmed
20 hours a week
Start date Tuesday 8 September 2026
Duration 1 year 3 months
Positions available 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Team Leader with Pub and Grill, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.
At Pub & Grill we are designed around quality grilling, great hospitality and a lively social atmosphere. Created for families, friends, couples and local communication, we offer a versatile environment where guests can enjoy everything from casual lunches and after-work drinks to celebrations, weekend gatherings, and social dining occasions. We combine the heritage and trust of Greene King with a contemporary, food-led offer -creating pubs where guests can enjoy great food, quality drinks, and a vibrant social atmosphere.
As an Apprentice Team Leader you will...
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you'll bring...
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
We're all about rewarding our team's hard work, that's why you will benefit from...
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies
- Menopause Friendly Employer
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...
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What your apprenticeship includes:
- You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Where you'll work
28 Main Road
ST17 0UW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Hospitality supervisor (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
Supervise the delivery of a quality service that supports the department in achieving overall business objectives
Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
Use available technology effectively in all work activities and performance
Plan, resource and organise the team to meet expected levels of customer demand within business constraints
Set realistic but challenging objectives with the team and work continuously to accomplish the best results
Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
Actively support team members to maximise potential in their role and identify opportunities for development
Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
Use leadership styles and supervisory management skills appropriate to the business and situation
Ensure team members are aware of and follow policy relating to diversity
Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
Maintain and monitor the cellar and beverage storage and cellar/wine dispense
Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
Maintain information on expected customer requirements including local services and travel options.
Efficiently source information not readily available when needed, regularly review sources and develop effective networks
Maintain a secure system for the storage of customers’ luggage and other personal items
Coordinate the porter service and parking / valet and transport services offered by the business
Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
Motivate the team to present a professional image at all times as the first point of call for most customers
Coordinate customer requirements, providing accurate information and maintaining customer confidentiality at all times
Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
Maintain a record of expenses and adhere to the budget set by the customer
Coordinate operations to ensure equipment and display areas are stocked and presentable
Open, monitor and close the outlet following business procedures
Maintain the brand and business standard at all times, identifying possible areas for improvement
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Training schedule
Hospitality Supervisor Apprenticeship- Food and Beverage Level 3 including Functional Skills in maths and English.
Desirable qualifications
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Team Working
Organisation Skills
Other requirements
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.
Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels across England, Wales and Scotland.
https://www.greeneking.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship.Find out about potential future pay (opens in new tab).
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
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recruitment@lifetimetraining.co.uk
01173143027
The reference code for this apprenticeship is VAC2000046254.
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