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Apprentice Team Leader
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Apprentice Team Leader
Location: Punch House (Ware)
Address: 7 West Street, Ware, SG12 9EE
Closing Date: Thursday 5 November 2026
Posted on: 1 October 2026
Wage
£13,218 a year
Training
Course: Hospitality supervisor (level 3)
Hours: Exact shifts to be confirmed, expect to work evenings and weekends. 20 hours a week
Start Date: Thursday 12 November 2026
Duration: 1 year 3 months
Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Team Leader with Urban Heritage, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.
Urban Heritage are contemporary pubs that blends the character and authenticity of Britain's traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.
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As an Apprentice Team Leader you will...
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you'll bring...
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
Benefits
- Discount of 33% for you and 15% for your loved ones on all of our brands.
- Free employee assistance program - mental health, well-being, financial, and legal support.
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...
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Training Details
You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you. Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents). Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
About this employer
Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels in towns, villages and city-centre high streets across England, Wales and Scotland. With a rich heritage of over 200 years, we brew award-winning beers and operate managed, tenanted, leased and franchised pubs from our headquarters in Bury St. Edmunds.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands.
Ask a question
The contact for this apprenticeship is:
- Company: LIFETIME TRAINING GROUP LIMITED
- Email: recruitment@lifetimetraining.co.uk
- Phone: 01173703414
The reference code for this apprenticeship is VAC2000056789.
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