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Apprentice Technical Sales & Operations Assistant
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Exciting Opportunity: Technical Sales & Operations Apprentice
An exciting opportunity to develop a career in technical sales and business operations within the electronic security and networking industry. You will gain hands-on experience supporting customers, processing orders, managing stock, assisting with enquiries and learning products while working towards an apprenticeship qualification.
As an Apprentice Technical Sales & Operations Assistant, you will gain experience across all areas of the business. No two days are the same, and you will work closely with experienced colleagues to develop your skills.
Responsibilities
- Providing first-line technical support to customers by telephone and email.
- Assisting customers with product selection and technical enquiries.
- Preparing quotations and processing customer orders.
- Supporting the technical sales team.
- Receiving, checking and booking in deliveries from suppliers.
- Picking, packing and dispatching customer orders.
- Maintaining accurate warehouse stock and ensuring products are stored correctly.
- Assembling and configuring products where required before dispatch.
- Managing product returns (RMA), including testing items and liaising with suppliers.
- Listing new products and maintaining product information on the company website.
- Keeping product descriptions, specifications and images up to date.
- Supporting general office and warehouse operations as required.
What We're Looking For
We are looking for someone who is:
- Enthusiastic and willing to learn.
- Interested in technology, CCTV, networking or electronics.
- Friendly and confident when speaking with customers.
- Organised with good attention to detail.
- Comfortable using computers and learning new software.
- Able to work both independently and as part of a small team.
- Reliable, punctual and professional.
Where you'll work
BUILDING K GROUND FLOOR LEFT
CHERTSEY ROAD
CHOBHAM
WOKING
GU24 8JB
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: WEIR TRAINING LIMITED
- Training course: Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training Schedule
CCTV Global is committed to providing full Apprenticeship training alongside Weir Training with ongoing support throughout the programme. The successful apprentice will gain hands-on experience across multiple areas of the business, including technical support, sales, warehouse operations and e-commerce, developing a broad understanding of the industry.
This role offers an excellent opportunity to build valuable industry knowledge while working towards a nationally recognised qualification. The apprentice will be supported by experienced colleagues and their training provider to develop the skills, knowledge and behaviours required for a successful career within the sector.
Desirable Qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
No public transport links so would need to be able to plan their journey.
About CCTV Global London Ltd
CCTV Global London Ltd is a growing distributor of CCTV, intruder alarm and networking products, supplying both trade professionals and end users throughout the UK. We pride ourselves on providing excellent customer service, technical expertise and high-quality products from leading manufacturers.
This is an excellent opportunity for an enthusiastic and motivated individual to start a career in the electronic security and networking industry. Full training will be provided, allowing you to develop both technical knowledge and practical business skills.
Benefits
- Staff product discounts.
- Free on-site parking.
Your earnings can increase over time with an apprenticeship. Permanent position within the company and additional responsibility.
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