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Engineering and Manufacturing Support Technician
Engineering and manufacturing support technicians support the work of engineers by the provision of technical support and expertise for areas of the engineering and manufacturing function.
Key Responsibilities
Customer Support:
- Acknowledge and accurately log customer enquiries.
- Review enquiries and identify any missing information required to progress a quotation.
- Liaise with customers to obtain drawings, specifications and other relevant information.
- Maintain regular communication with customers regarding quotation progress.
- Develop professional and positive relationships with customers and installers.
Estimating Support:
- Assist Estimators with the preparation of customer quotations.
- Prepare straightforward quotations using established pricing structures and standard price lists, under supervision.
- Assist with larger and more complex tenders as required.
- Extract relevant project information from drawings, specifications and schedules.
- Assist with material take-offs and quantity calculations.
- Request and collate supplier and subcontractor pricing.
- Maintain accurate quotations and update CRM.
Technical Development:
- Develop knowledge of Sotech's product range, systems and technical capabilities.
- Develop an understanding of façade terminology, construction methods and relevant industry standards.
- Review drawings and specifications for completeness and identify missing information.
- Develop an understanding of product application and manufacturability.
- Liaise with Design and Operations teams to understand technical and manufacturing requirements.
- Attend internal and external meetings where appropriate to develop technical knowledge and commercial awareness.
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CRM & Administration:
- Accurately maintain customer and project information within the CRM system.
- Monitor live quotations and ensure information is kept up to date.
- Maintain organised quotation files and supporting documentation within SharePoint.
- Assist with estimating reports and departmental administration.
- Support the preparation of project handover information.
Apprenticeship Details
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
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Qualifications Required:
- GCSE English (grade C/4 or above)
- GCSE Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Sotech
SOTECH IS A LEADING DESIGNER AND MANUFACTURER OF THE OPTIMA RANGE OF ENGINEERED METAL RAINSCREEN CLADDING AND ARCHITECTURAL FABRICATION. Sotech offers a range of rainscreen cladding solutions, from traditional to contemporary, to bring a project to life. Sotech is at the forefront of rainscreen cladding design, having developed a comprehensive suite of systems. Able to support natural materials such as copper, zinc, stainless steel and aluminium, as well as aluminium composite material, our systems provide architects and specifiers an almost limitless choice, enabling their individual design intent to be fully realised.
Training and Development
- Structured on-the-job training with experienced staff.
Earnings
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Your earnings can increase over time with an apprenticeship.
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