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Apprentice Trainee Inside Sales Representative
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About the Role
This is an excellent opportunity for someone at the beginning of their career who is eager to learn, enjoys building relationships, and wants to grow within a fast-paced international business.
As part of our Inside Sales team, you'll learn how to identify opportunities, build customer relationships, and contribute to business growth.
Your Responsibilities
- Identifying and generating new business opportunities through research, networking, and prospecting activities
- Contacting potential customers by phone and email to introduce DSV's services
- Qualifying leads and understanding customer requirements
- Delivering virtual sales presentations and proposing tailored logistics solutions
- Managing sales activities and customer interactions using Microsoft Dynamics CRM
- Building and maintaining strong customer relationships through excellent service and communication
- Supporting customer portfolio growth and identifying opportunities to expand business
- Reviewing and responding to customer feedback and NPS results
- Monitoring sales activity and performance against agreed targets
- Supporting price reviews and negotiating pricing adjustments where appropriate
- Learning about the logistics industry, DSV's services, and professional sales techniques
What We're Looking For
We're interested in your potential just as much as our experience.
You will ideally have:
- GCSE English Language and Maths at Grade 4/C or above
- GCSE Business Studies at Grade 5/C or above (preferred but not essential)
- A degree in Business, Marketing, or a related discipline (desirable but not essential)
- Previous experience in customer service, retail, hospitality, sales, or other customer-facing roles
- Strong verbal and written communication skills
- Good Microsoft Office skills
- A positive attitude and willingness to learn
- Strong organisation and time management skills
- Confidence speaking with customers and building relationships
- The ability to work collaboratively within a team environment
What Will Help You Succeed
- Motivation to develop a career in sales and logistics
- A proactive and customer-focused approach
- Resilience and determination when working towards goals
- Curiosity and a desire to continuously learn and improve
- The ability to adapt in a dynamic and fast-moving environment
- A willingness to complete your Level 4 qualification
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Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Sales Executive (Level 4)
Course Contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and teamwork: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
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Training and Support
DSV will sponsor you to complete your Level 4 apprenticeship in Inside sales. You must be willing to complete this apprenticeship alongside your day-to-day work. SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Essential Qualifications
- GCSE in:
- English (grade C/4/Pass)
- Maths (grade C/4/Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About DSV
At DSV, we move goods, data, and opportunities across the world. Every day, our people help keep supply chains running and businesses moving.
Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Potential Employment
There is potential to stay in permanent employment.
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