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Apprentice Trainee Travel Agent
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Apprentice Trainee Travel Agent
Location: NOTTINGHAM (NG16 4FL)
Closing Date: 29 days (Saturday 31 October 2026 at 11:59pm)
Posted on: 1 October 2026
Summary
An exciting opportunity to join Wren Travel as a full-time Business Administration Apprentice. You will support the day-to-day running of our busy travel agency while working towards a Level 3 Business Administration qualification.
Wage:
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training:
- Business administrator (level 3)
Hours:
- Monday - Friday, 9.00am - 5.00pm, with 30 minutes lunch break.
- 37 hours 30 minutes a week
Start Date: Sunday 1 November 2026
Duration: 1 year 6 months
Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Wren Travel is looking for an enthusiastic and organised Business Administration Apprentice to join our growing team on a full-time basis. This is a varied role where no two days are the same. You will play a key part in supporting the smooth running of the business while gaining valuable experience within the travel industry. Your duties will include:
- Managing incoming emails and responding to customer enquiries.
- Liaising with hotels, tour operators and travel suppliers.
- Assisting with preparing bespoke holiday quotations.
- Supporting clients before, during and after their bookings.
- Maintaining accurate customer records and updating internal systems.
- Preparing travel documentation and customer mail packs.
- Writing personalised postcards for clients.
- Assisting with general office administration and filing.
- Supporting marketing activities and social media where required.
- Providing excellent customer service both over the phone and via email.
You will receive full training and support while completing your Level 3 Business Administration Apprenticeship. This role offers the opportunity to develop valuable business, communication and customer service skills within a fast-growing independent travel company.
Where you'll work:
UNIT 14 CROMFORD ROAD INDUSTRIAL EST LANGLEY MILL NOTTINGHAM NG16 4FL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider:
DERBY BUSINESS COLLEGE LIMITED
Training Course:
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails, create proposals, perform financial processes, record and analyse data.
- Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including:
- Emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training Schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification, which will help start your career and give you an insight into the business's processes and procedures.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you.
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.
More training information:
DBC Training are a multi-award-winning employment and skills training provider. We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Requirements
Essential qualifications
- GCSE in: Maths & English (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Wren Travel Limited is an independent, travel agency established 2.5 years ago, part of the Not Just Travel brand. We specialise in creating bespoke holidays and exceptional travel experiences for clients across the UK. As a growing business, we pride ourselves on delivering outstanding customer service, building strong relationships with trusted travel partners, and providing expert travel advice. Our friendly and supportive team offers an excellent opportunity for someone looking to start or develop a career within the travel industry while gaining valuable business administration experience.
Company benefits:
- Friendly, supportive working environment
- Staff travel industry educational opportunities
- Travel discounts and incentives
- Career progression
- 28 days' holiday including bank holidays
- Company pension scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Successful completion of the apprenticeship could lead to a permanent position as a Business Administrator or Travel Consultant, with opportunities for further training and career progression as Wren Travel continues to grow.
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC2000056758.
Apply now
Closes in 29 days (Saturday 31 October 2026 at 11:59pm)
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