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Apprentice Vehicle Damage Estimator – Customer Service -Tewkesbury
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Gemini Accident Repair Group
Gemini Accident Repair Group are offering an exciting and unique opportunity for apprentice vehicle damage assessor to join their highly successful and growing organisation. They will learn skills to appraise and compile estimates in order to repair accident damaged vehicles correctly.
What you'll do at work
Gemini Accident Repair Group are offering an exciting and unique opportunity for apprenticeship candidates to start their career within their highly successful and growing organisation, as a Vehicle Damage Assessor Apprentice.
The Gemini Apprenticeship Programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training, while in full-time employment.
A Vehicle Damage Assessor will construct a comprehensive repair pack to ensure damage vehicle are repaired in a safe and structural process.
To achieve this, a range of:
- MET
- Panel
- Paint
- Administrative process
- Customer service skills
will form the basis of the required breadth of knowledge
The person will be required to engage with a range of customers by many methods including direct “face to face”, email, telephone and by structured “platforms” communication.
The skills to be developed prepare the plan for the various workshop technicians to actually undertake all repair processes to reinstate vehicle to pre-accident condition. The post holder will also be required to complete any other tasks deemed by the line manager as appropriate in line with the role.
Where you'll work
Unit 35 Ashchurch Business Centre
Alexandra Way
Tewkesbury
GL20 8NB
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Over a two-year period, they will gain a nationally recognised qualification Level 2 Customer Service Practitioner (ST0072/AP02) and become a Vehicle Damage Assessor.
A dedicated pathway containing specialist training will run alongside the Standard to ensure they gain full knowledge of their specialist area at the appropriate level.
As a Vehicle Damage Assessor, you will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. Automotive Customer Service Practitioner with a VDA pathway- Level 2 Standard.
You will need GCSEs (or equivalents) at grades 9-3/A*-D, including:
- English Language and maths, one of English Language or maths must be grade 9-3/A*-D
- Functional Skills Level 1 can be used as equivalent to GCSE grade 3/D and Functional Skills Level 2 can be used as equivalent to GCSE grade 4/C or above
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment
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Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.
Essential qualifications
- GCSE in:
- Maths and English (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Other requirements
- Candidate must be able to travel to the workplace according to working hours.
Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 38 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.
Gemini ARC was established in July 2008, our experience in running highly efficient and professional bodyshops spans over 20 years. With 38 locations across the country we have partnerships with most major insurance companies and vehicle manufacturers so we can demonstrate our commitment to quality, and maintaining our goal of making the repair journey as stress free as possible for our customers.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC2000042095.
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