NELFT NHS Foundation Trust
Apprenticeship Business Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
An exciting apprenticeship opportunity to work within an innovative and friendly SET CAMHS Eating Disorder team based at Widford Hall in Chelmsford
An Apprenticeship is a programme of work-based learning in which the successful candidate will be working towards an Apprenticeship in Business Administration.
On an Apprenticeship, the post holder works towards their qualification whilst learning a job role or a variety of roles within a department. Working hours will include a percentage of study time which is agreed with the North East London Foundation Trust Training Provider. The aim of the post holder is to acquire the skills, knowledge, experience and qualifications that are required for them to be able to successfully complete their qualification and (after meeting certain criteria) continue effectively within the substantive position.
Key Responsibilities
- Learn how to deliver a client-focused service which promotes good customer care and reduces barriers to communication.
- Demonstrate and maintain positive and effective working relationships.
- Understand and ensure that correct procedures are followed regarding the storing and maintaining of data.
- Learn how to maintain efficient administrative systems by creating, maintaining, filing, archiving data.
- Identify how to transfer and locate missing notes and action as requested by staff.
- Understand the importance of confidentiality and ensure data is maintained at all times.
- Learn how to type correspondence, agendas, minutes, papers and reports as required by line manager.
- Identify how to produce and compile system generated letters with minor amendments as requested.
- Understand and demonstrate the importance of highlighting any operational concerns regarding administrative systems that may need reviewing.
- Distribute satisfaction questionnaires and audits as instructed.
- Open and sort post, fax and photocopy as required.
- Cover other teams/services, where necessary, which may require working on other sites.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Front Of House
- Learn how to provide an effective and efficient front of house service.
- Understand how to present a calm and friendly image to clients.
- Monitor and record all visitor details.
- Identify how to respond to frequent general enquiries, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Book new and follow up appointments.
- Receive, divert and make telephone calls as required.
- Take clear messages and pass them promptly to the appropriate member of the team.
Computer & Administration
- Learn how to input data onto relevant system.
- Identify how to retrieve reports from record system as requested.
- Liaise with IT Department regarding IT issues as necessary.
- Participate in staff surveys.
- Conduct basic stock checks.
Communication
- Refer non-routine enquiries and matters to others.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Working for Us
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills