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Apprenticeship - Information Technology Support Associate level 3
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IT Apprentice
The IT Apprentice role is a developmental position within the Darlington IT department. The working hours are Monday to Friday, with flexibility to suit business needs. On completion of this apprenticeship, you will achieve a Level 3- Information Communications Technician qualification.
About the Role
We are looking for an enthusiastic IT Apprentice to join our team specializing in Information Technology for the Engine Business Segment in Darlington, UK. You’ll be based at our Darlington Engine Plant (DEP), a vibrant, large-scale manufacturing campus that’s home to over 1,500 employees, including both office professionals and skilled operators supporting our advanced engine assembly lines. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to begin building your career in IT and power your potential!
Responsibilities
- Supporting small-scale IT projects and initiatives from gathering requirements, process flow mapping and data collection through to testing, implementation, and user adoption, helping improve departmental efficiency and user experience
- Supporting and deploying IT equipment including deploying hardware, configuring software, and troubleshooting issues across office, warehouse, and shop floor environments while following relevant procedures
- Providing first-line IT support to business users through both face-to-face and remote support activities, helping resolve technical issues, support customer requirements, and ensure a positive user experience
- Driving process improvements to streamline business processes, contribute to improved service delivery, and identify opportunities for operational improvement
- Gaining hands-on experience with enterprise & manufacturing systems supporting real-time business and manufacturing operations while developing an understanding of ICT security, professional practice, and data protection
- Developing technical troubleshooting and problem-solving skills using structured fault-finding techniques, process flow mapping, data collection and analysis, root cause investigation, and maintaining support records to support effective issue resolution and continuous improvement
Requirements
- GCSEs including maths, English, and Science at Grade 7 or above, all other subjects at 4/C or above, this is essential
- A-Levels at grade C or above in IT or Computer science is desirable
- Basic knowledge of Microsoft Office and digital tools, with an interest in hardware, software, troubleshooting, customer support, data and emerging technologies such as AI
- Good communication skills, attention to detail and ability to work safely and responsibly both independently and as part of a team
- Positive, professional and curious approach, with a willingness to learn and build confidence in a large manufacturing and enterprise IT environment
- Requires relevant IT experience or skills obtained through education, training, personal interest or on-the-job experience
Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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DARLINGTON COLLEGE
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F25F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F25F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Working Hours
During the apprenticeship you will work 4 days per week onsite, inclusive of 1 day per week for study with your college/training provider.
The working hours are Monday to Friday, with flexibility to suit business needs.
Qualifications
GCSE in:
- All other subjects (grade C/4 or above)
- Maths, English, and 1 Science subject (grade 7 or above)
IT or Computer science (grade C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Cummins
Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.
https://www.cummins.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Earnings and Employment
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possibility of a potential permanent employment through open vacancies.
Contact Information
The contact for this apprenticeship is:
DARLINGTON COLLEGE
The reference code for this apprenticeship is VAC2000050119.
Closes on Wednesday 30 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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