Find an apprenticeship
Apprenticeship Team Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
This role would predominantly be based at our head office in Spalding but flexibility to travel will be required in line with the needs of the business. Full training will be given, accuracy and attention to detail is an essential requirement.
Overall Purpose of the Job
- To support the provision of an effective and efficient customer service function by:
- Promoting the company services and products to potential as well as existing customers.
- Dealing professionally with incoming calls from/making outgoing calls to existing and prospective customers, providing information and follow-up actions as required.
- Preparing learner paperwork packs and supporting the wider business.
Apprenticeship Details
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
All training will take place at the workplace with monthly sessions with the trainer.
Qualifications Required
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Us
We are a training provider that delivers first-class skills, employability, and training solutions to create better futures for individuals, families, businesses, and communities. We deliver quality vocational training, including Apprenticeships and Diplomas.
Benefits
- Your earnings can increase over time with an apprenticeship.
- Progression to other roles within the business.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills