Hertfordshire County Council
ARC Rapid Response Worker
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Job Introduction
Job Title: ARC Rapid Response Worker
Starting Salary: £32,578 progressing to £35,570 per annum plus 6% Market Enhancement
Hours: 37
Location: Welwyn Hatfield
Contract Type: Permanent
Directorate: Children's Services
About The Team
This role operates the following shift patterns which includes working 2 out of 4 weekends, evenings, bank holidays and sleep ins as well as some regular office based hours. Please note you will be required to work a combination of the below shifts:
Rapid Response Workers:
- 09:30 - 17:00
- 16:30 - midnight
- Occasional sleep in
ARC Services offer therapeutic support to young people and their families across Hertfordshire, through many different interventions.
We are looking for friendly passionate people to join our Rapid Response and Residential Short Breaks teams to help us make a difference.
No two days are the same as we work in a trauma informed creative way to prevent families breaking down.
Each of the teams work closely with social care teams, education, police, Out of Hours Service and Health.
About The Role
This role involves supporting young people and their families through creative therapeutic family interventions within their family homes or our residential home. Promoting and implementing daily routines through support with school runs right through to night time settling.
About You
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Essential:
- Experience of working with young people and or families.
- Ability to think on your feet and remain calm under pressure.
- Demonstrable skills in resilience and ability to look after yourself and others.
- Ability to work 2 out of 4 weekends a month, evenings and bank holidays.
- Computer competency with the ability to record concise detailed reports
- Full UK driving licence with regular access to a car + business insurance
Desirable:
- NVQ Level 4 in Residential - You will be required to complete the NVQ Level 4 Apprenticeship in Residential if not already completed – college time is included within your hours.
- A therapeutic way of thinking – although training will be provided on ARC Framework, Non-Violence Resistance and Developing Therapeutic Skills
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Health and Social care level 8 job profile. Please locate this via:
Job profiles - Health and social care
To hear more about this opportunity please contact Clare Ardley on (ardley@hertfordshire.gov.uk) or 07580744360
Interview Date: 19th October and 21st October 2026
Benefits of working for us
How To Apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
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Additional Information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving Required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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