Serco Plc
Area Administrator | CTCRM Lympstone
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Area Administrator – Southwest Team
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements to ensure the service received – whether reactive repairs or a major project – is completed safely and on time. Our 4 core values are: open, caring, agile, and collaborative, and these are at the heart of everything we do.
Job Details
- Contract: Full Time, Permanent
- Location: Exmouth, Devon, EX8 5AR
- Working Hours: 37.5 Hours Per Week, Monday to Friday (8:00AM – 4:00PM)
We’re looking for an enthusiastic and driven Area Administrator to join our growing Southwest team, supporting the project side of the contract across key MOD sites including:
- RNAS Yeovilton
- RM Chivenor
- RM Instow
- CTCRM Lympstone
- Norton Manor
About the Role
Working closely with the Area Manager, Service Managers, contractors, and MOD stakeholders, you’ll coordinate and support the delivery of Additional Works projects (valued up to £100k).
Key responsibilities include:
- Managing project tracking, coordination of communications, and maintaining key systems and documentation.
- Ensuring smooth project progression from allocation to completion.
- A significant focus on:
- Managing and closing work orders
- Maintaining the Southwest Project Tracker
- Raising SONs through CAFM systems
- Regular stakeholder and client liaison, including:
- Minutes taking for project meetings
- Tracking actions
- Responding to high-volume queries and project chasers daily
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This role operates in a busy and dynamic environment, requiring flexibility, initiative-taking, multi-tasking, and ساالنandbox’ac'appuyant sur plusieurs systèmesامرَة healとつ. proficiency with Microsoft Office, particularly Excel, and experience with CAFM systems and other IT platforms is essential.
The role is primarily site-based at CTCRM Lympstone, although travel may be required occasionally as business demands.
Responsibilities
Support the area manager, service managers, contractors, and stakeholders in:
- Managing day-to-day operations and project coordination
- Maintaining documentation and records
- Liaising effectively with team members and external partners
- Using your own judgment and initiative in a fast-paced environment
Key tasks:
- Handling and closing work orders
- Updating the Southwest Project Tracker
- Processing SONs (Stated Orders of Negotiations) via CAFM systems
- Managing scheduling for facilities maintenance
- Physical site checks and appraisal
Requirements
We’re seeking someone who:
- Thrives in a busy environment while delivering excellent customer service
- Can balance multiple priorities efficiently
Ideal qualifications and experience:
- NVQ Level 2 equivalent or practical experience strongly preferred
- Essential: Previous administration experience
- Desirable: Experience within Facilities Management or operational support
- Strong Microsoft Office (especially Excel) and CAFM system experience
- Microsoft Office proficiency including Excel essential
- Comfortable adapting to new processes and IT systems
- Excellent written and verbal communication across teams, clients, contractors, and stakeholders
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Personality traits:
- Calm under pressure
- Highly organised
- Adaptable and proactive
- Strong problem-solving and prioritisation skills
- Must hold a full UK driving licence
Security clearance is mandatory, requiring candidates to achieve BPSS clearance.
Benefits
- Employee pension entitlements: Up to 6% contributory scheme
- Annual leave: 25 days
- Volunteer leave policy
- Professional subscriptions: One paid annually
- Life Assurance Policy
- Employee discount and rewards scheme
About VIVO Defence Services
The role is managed by VIVO Defence Services — a joint venture between Serco Group and EQUANS. Applicants must be aware that CV information may be shared amongst partners during recruitment.
Equity, Diversity & Inclusion Statement
At VIVO, our mission is to build a diverse and inclusive organisation. We make reasonable adjustments at every stage of recruitment and encourage all to apply, especially those from diverse backgrounds. Disability is never a barrier—we’re proud to be Disability Confident: meeting minimum criteria entitles you to an interview. Hybrid working opportunities may be discussed based on requirements.
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