Mencap
Area Business Manager (ABM) Surrey
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Area Business Manager (ABM) - Surrey
Are you a highly motivated, positive and commercially focused retailer, with experience of Charity Retail Management? You will work autonomously, making your own decisions, but also be part of a welcoming and committed Retail field team.
We are looking for an Area Business Manager (ABM) to join our team to support and deliver expansion from 5 to 15 stores in a newly created Area in Surrey. There is travel required in this role to visit the shops; therefore, we require someone who holds a driver’s license.
About the Role
Mencap stores are the face of our Retail brand, run by a dedicated, creative, and passionate team. Focusing on sustainable fashion, engaging with local communities and leading our store colleagues and volunteers to deliver a great colleague and customer experience. Experience of the Charity Retail sector would be a bonus but more importantly you will have fantastic people skills, and the drive and tenacity to succeed at everything you do.
Your Role
As an Area Business Manager, you will be needed to support researching potential sites, and deliver the setting up, opening and on boarding of our new stores, which includes travel, and a driver’s license is essential. You will also manage the current five stores supporting in optimising sales and maintaining standards.
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You’ll provide great leadership, inspiration and support to help our team be the very best they can be. You will develop your team to deliver commercial success and be passionate ambassadors for Mencap within the local communities.
Skills and Experience
Do you have experience or skills in the following areas as well as a great attitude and willingness to learn?
Retail Knowledge
- You'll love retail, enjoy the high street experience and be confident in maintaining high merchandising standards in your shops.
- You will have a keen interest in ‘Reloved’ fashion and understanding of all the product types we sell
- You will be able to understand the value of our stock identifying commercial sales opportunities on your area.
Leadership
- You’ll have substantial leadership experience and will strive to motivate, inspire and influence your team to be the very best they can be.
- You will need to have strong distance management skills, be an effective communicator and be able to organise and prioritise a busy working day.
- You will also play a vital role in the recruitment, development and wellbeing of our Shop Managers, Assistant Shop Managers, Van Drivers and Volunteers.
- Be confident in maximising income from the five stores, and eventually 15 stores, managing expenses to achieve the agreed net budget, and ensuring opening targets are met
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Teamwork
- You will work as part of the Retail management team and will encourage strong teamwork within your shops.
- We will help you to become confident in talking about the important work of Mencap.
This is not an exhaustive list of the role and its requirements, please look at the job description.
Application Process
This role close on 11 October 2026 there will be a 2-stage interview process, with the first interview being held in October shortly after the vacancy closes.
If you are interested, then please apply now by providing as much information as possible in your application, an up to date CV and using the supporting statement to tell us why you would be the ideal person for the role.
At Mencap we're committed to making the UK the best place for people with a learning disability to live happy and healthy lives. You’ll be part of a values-driven organisation that is brave, kind, inclusive, positive and passionate!
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