MCS Cleaning & Maintenance Limited
Area Cleaning Supervisor
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Area Cleaning Supervisor
MCS Cleaning and Maintenance Limited
Wokingham/Berkshire
Location
Travel to Wokingham and surrounding areas, other customer sites as necessary with frequent contact at Head Office in Coalville, Leicestershire
Duties
- Stock deliveries
- Training staff
- Covering for sickness
- Problem resolution
- Monthly audits
- Client meetings
Employment Details
- 30 hours per week
- Annual Salary: £30,000.00
- Hourly Rate: £19.17
- Start: Immediately
- Company vehicle included (automatic)
- DBS required
- Flexible working hours to suit family or other work commitments
The Company
MCS Cleaning and Maintenance is a family-run, friendly, well-established company committed to delivering a great cleaning service and a fantastic place to work. Established in 2008, MCS now employs over 700 lovely people who are all committed to making our customers' sites the best they can be. We are ISO9001, ISO14001, and Safe Contractor accredited and have built a fantastic team that consistently delivers a fantastic service. Despite our fast growth, we still care about every customer, every cleaner, and every contract. We pride ourselves on our attention to detail and delivery of a thorough, reliable, high-quality service.
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To help drive our continued growth, we are looking to recruit an Area Supervisor to join our expanding team.
The Role
Reporting to the Operations Manager, you will be responsible for the site management and smooth running of some of our most prestigious contracts. This will involve the on-going management of full-time and part-time cleaning staff who work early morning, during the day, and evening shifts. The cleaning services consist of cleaning offices, schools, and welfare areas.
The successful applicant will be responsible for recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.
Key Responsibilities Include
- Performing regular site audits with customers
- Maintain regular customer contact
- Ensure highest standards of cleanliness are maintained at all customer sites
- Ensure continuous customer satisfaction
- Ensure that health and safety standards are maintained at all times
- Maintain regular contact with site teams to ensure awareness of site-specific requirements
- Plan, facilitate, and monitor ongoing training for site operatives
- Provide feedback on performance and to take responsibility for managing issues that may arise
- Ensure sufficient amounts of cleaning equipment, materials, and consumables on site
- Ensure customer sites are fully manned including cover and recruitment at all times
- Submit timesheets, other administration such as holiday forms, and carry out payroll tasks
- Carry out any other duties that are required
- Attend regular meetings with the Operations Manager at our head office in Leicestershire
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The Candidate
The ideal candidate will:
- Be proactive, logical, and forward-thinking
- Be flexible on working times
- Have a good knowledge of the cleaning industry or previous experience in managing people
- Have a strong desire to succeed and promote a high level of customer service
- Have self-motivation
- Have excellent communication skills
- Take full responsibility for tasks
- Manage teams in a supportive manner
- Have a valid UK driver’s license
- Have a vision to grow the business in the Wokingham area
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