Symphony Group PLC
Area installations Manager
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Company Description
Symphony Group PLC is the UK’s largest privately owned manufacturer of fitted kitchens and fitted bedrooms, with a turnover exceeding £220 million and a workforce of over 1,500 employees. The business serves a wide range of customers, including housing developers, social housing providers, independent retailers, and stockists/merchants, offering an extensive portfolio of well-known brands and ranges. Symphony Group provides complete portfolios of furniture and accessories tailored to diverse development and retail needs. The company is known for its broad product range, advanced manufacturing capabilities, and high-quality service. Sustainability is embedded in its operations, with a strong focus on minimising carbon footprint, maximising energy efficiency, and using sustainable materials.
Role Description
The Area Installations Manager is a full-time remote role responsible for overseeing kitchen, bedroom, and bathroom installations across an assigned geographic area. This role involves coordinating and scheduling installation teams, ensuring work is completed to agreed quality standards, and resolving any on-site issues or escalations. The manager will liaise with housing developers, social housing providers, and retailers to confirm installation requirements, manage timelines, and maintain strong customer relationships.
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Day-to-day tasks include:
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- Monitoring installation progress
- Conducting spot checks
- Reviewing compliance with health and safety guidelines
- Ensuring all installations meet company specifications
The role also includes:
- Maintaining accurate records
- Reporting on installation performance
- Collaborating with internal departments to continuously improve installation processes and customer satisfaction
Qualifications
- Experience in managing field-based installation or construction teams, ideally within kitchens, bedrooms, bathrooms, or fitted furniture.
- Strong organisational and coordination skills, with the ability to schedule multiple projects and manage competing priorities.
- Knowledge of site operations, installation standards, and health and safety practices relevant to residential and commercial properties.
- Effective communication and relationship-building skills for working with installers, developers, social housing providers, and retail partners.
- Proven ability to troubleshoot installation issues, make sound decisions, and handle customer escalations professionally.
- Competence in using digital tools for remote work, reporting, and documentation (e.g., MS Office, scheduling or CRM systems).
- Attention to detail and a commitment to quality, service excellence, and sustainable working practices.
- Full driving licence and willingness to travel within the assigned area, as required for site visits and inspections.
- Previous experience in a similar area or regional management role and relevant vocational or technical qualifications in construction, joinery, or related fields are advantageous.
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