Retail Area Manager

Hours: 40 hours p/w

Locations / Area: Geographical area of Liverpool, through to Chester, Winsford, Wrexham, and Stoke-on-Trent.

Responsible for: several Bureaus & associated teams.

Shift Pattern: Monday to Sunday (working 5 days out of 7 including weekends)

Why Join #Teameurochange?

At eurochange, we’re all about people - and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.

So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Lead with Impact as a Retail Area Manager

Are you an inspiring leader who thrives on coaching, developing, and driving performance in a fast-paced retail environment? Do you have the commercial insight to deliver results and the passion to create exceptional customer experiences? Then this is your opportunity to lead, innovate, and make a difference as a Retail Area Manager at eurochange.

As an Area Manager, you’ll oversee multiple branches within your geographical area, working closely with your Cluster Supervisors and branch teams to deliver outstanding results. You’ll champion our customer-first culture, empower your teams, and drive commercial excellence to ensure we remain the UK’s go-to provider for travel money.

Explore How You'll Support Our Purpose

• Lead your Area with a clear vision, inspiring your teams to deliver an outstanding customer journey across every branch
• Drive revenue and profitability by coaching your teams to identify sales opportunities, deliver excellent service, and exceed targets
• Champion compliance with AML, KYC, and company policies to protect our customers and our brand
• Conduct regular visits to your branches, using insights to coach colleagues, share best practices, and raise standards
• Build a high-performing, motivated, and inclusive team culture where everyone can thrive
• Act as the voice of your teams, sharing frontline insights to help shape better processes and customer experiences
• Lead recruitment and onboarding for your Area, ensuring we attract and retain great talent
• Coach colleagues on Xtris and key operational processes to drive accuracy and efficiency
• Monitor KPIs, identify root causes of issues, and implement action plans to continually improve branch performance
• Conduct safe and cash checks, audits, and investigations as needed to manage risk and ensure operational excellence
• Collaborate with central teams and peers to champion innovation, digital transformation, and process improvements
• Promote our products with confidence, ensuring customers’ needs are met with tailored solutions that make foreign exchange better, simpler, and more convenient