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Area Manager - Lowlu
Multi-Site, Islington HQ | Full Time (Wed–Sunday)
Salary dependent on experience
About Lowlu
With sites in Kentish Town, Wandsworth, and Ilford, we're scaling fast. But what is Lowlu? Lowlu is London's home for sauna and cold plunge. We produce beautiful B2C sites, that host tech enabled traditional Finnish Sauna and plunge, offering a modern take on one of the world's oldest recovery methods.
What you'll do:
- Oversee day-to-day performance across multiple Lowlu sites
- Manage and support site supervisors and sauna hosts, including coaching and development
- Own the customer experience - spot issues before anyone else does
- Conduct regular site visits and operational audits
- Assist with recruitment, onboarding and training of sauna hosts
- Coordinate maintenance across all sites; carry out minor repairs and practical fixes yourself
- Track performance metrics and use data to guide operational improvements
- Handle escalated guest feedback and maintain consistent brand standards
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What we're looking for:
- 1+ years in an operations role, preferably hospitality/leisure management
- Proven record of maintaining high operational standards
- Strong systems mindset - able to implement and refine processes
- Hands-on physical maintenance skills & willingness to do, not just advise
- Comfortable managing budgets/KPIs and using data to drive decisions
- Driving license essential, access to a vehicle highly desirable
- Desire to work in the sauna & wellness space
- Ready to own the weekends and hospitality hours of our sites
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