Aramark
Area Manager
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Job Description
We're looking for an experienced and visionary Area Manager to join our team in Belfast (BT1 3BG), United Kingdom. In this dynamic role, you'll oversee operations across multiple sites, driving excellence in service delivery, client satisfaction, and operational profitability. You'll lead and develop high-performing teams while maintaining the highest standards of compliance and customer focus. This is an excellent opportunity for a decisive, organized professional who thrives in a collaborative environment and is passionate about continuous improvement and team development.
Responsibilities
- Oversee the day-to-day operations and service delivery across multiple sites, ensuring all contractual and service level requirements are consistently met
- Build and maintain strong, transparent client relationships as the primary point of contact, demonstrating exceptional communication and interpersonal skills
- Conduct regular site inspections, quality audits, and performance reviews; implement corrective actions and improvements where needed
- Recruit, train, supervise, and support site teams to deliver high standards; foster an inclusive and supportive work environment
- Manage staffing levels, rotas, attendance, and individual performance; provide motivational coaching and development opportunities
- Analyze and control budgets, labor costs, and resource usage to achieve profitability targets and financial goals
- Ensure full compliance with Health & Safety legislation, risk assessments, and company procedures; promote a positive safety culture across all sites
- Investigate incidents, complaints, and non-conformances; implement strategic improvements and share learnings across the organization
- Produce detailed performance reports, track key performance indicators (KPIs), and attend client review meetings to identify growth opportunities
- Demonstrate resilience and flexibility in managing competing priorities and adapting to changing business needs
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Qualifications
Essential
- Proven experience managing operations or contracts across multiple sites
- Strong leadership and people management skills with the ability to motivate and develop teams
- Excellent communication, interpersonal, and client relationship management skills
- Demonstrated budget management experience and financial acumen
- Solid knowledge of Health & Safety legislation, compliance requirements, and risk management
- Strong organizational skills, attention to detail, and proficiency with IT systems
- Full, valid driving license (required for multi-site travel)
- Analytical mindset with the ability to interpret data and make informed, decisive decisions
- Problem-solving and conflict resolution capabilities
Preferred
- Relevant management certification or qualification (e.g., Facilities Management, Operations Management)
- Experience with performance management systems and KPI tracking
- Background in vendor or supplier management
- Demonstrated experience in strategic planning and business development
- Knowledge of industry-specific compliance standards and best practices
Additional Information
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At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.
As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.
For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including references and an enhanced DBS check in line with Keeping Children Safe in Education (KCSIE).
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [email protected]
Join us in fostering a workplace where everyone can achieve their full potential.
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