Purpose of the Role

Reporting to the Senior Area Manager, the Area Manager Scotland will play a crucial role in ensuring the effective management and coordination of cleaning operations across sites within the Savills Property Management portfolio across Scotland. This role is responsible for maintaining a safe and secure environment for clients, tenants, and staff through strategic planning, onsite presence, and close collaboration with cleaning teams and stakeholders.

The role will include the general management, compliance, site support, and contract performance of the cleaning and environmental services teams within your designated area. Ensuring that every member of the team within this area is operating within the regulations of the Savills Cleaning & Environmental Quality Management System.

Conducting site assurance visits and KPI’s to ensure the sites are supported in delivering both central and site-based objectives, ensuring high levels of service delivery through subject matter expertise, training guidance, action planning, and sites are delivering against the Cleaning Operations strategy.

Scotland is both a focus and growth area, and as such, this role will require the successful applicant to drive business growth through improving stakeholder relationships across our RFM and Surveying teams and service delivery.

Key Responsibilities

GENERAL

• To produce regular update reports to the Director, Workforce + Cleaning Lead on the cleaning functions, performance, and related issues at sites.
• Monitor vacancies and support sites in recruitment where required.
• Work with our support agency service partners and other suppliers to conduct regular KPI reviews, ensuring service delivery to sites is maintained and improved where required.

EXPECT

• Conduct site assurance and support visits, ensuring compliance with all internal procedures, Cleaning ISO9001 standard operating procedures, forms, local site processes, including site Assignment Instructions and the Cleaning & Environmental Services Operations Manual.
• Ensure compliance with all external bodies including enforcement agencies and auditory bodies.
• Supporting the development and implementation of any additional cleaning policies, protocols, and procedures.
• Ensure the overall effective and efficient delivery of cleaning & environmental services, including a focus on delivering an exceptional customer experience for our visitors and stakeholders.
• Support sites in their cleaning and environmental requirements, which may include developing rotas ensuring all shifts are covered and service delivery is not impacted by absence.
• Ensure time sheets are correctly compiled, on schedule, for audit, invoicing, and pay purposes for any directly managed sites.
• Create reports for site and central management on Cleaning & Environmental services where applicable.
• Support with the recruitment, training, and supervision of Cleaners/Environmental Services Operatives.
• Ensure annual development reviews (PDRs) have been completed on all members of staff, ensuring all such records are correctly updated and recorded for future reference.
• Ensure all Cleaning & Environmental staff are trained in line with statutory and internal requirements [as stipulated within the Cleaning & Environmental Services Operations Manual], ensuring a training matrix is kept up to date with all training delivered and scheduled, helping to identify any skills gaps within the team.
• Ensure all staff undertake thorough inductions into their positions in accordance with local site induction plans and central induction policies.
• To review and process all incidents using the site incident reporting system, to conduct investigations and to produce regular incident reporting information as required on the cleaning workstream.
• Report any significant incidents, [Environmental or Health & Safety] to the relevant central team [FM+ / Safety + / People +]
• Ensure all regulations both statutory and site-led in relation to Health & Safety; Environmental and Quality Procedures are followed.
• To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations, carrying out any necessary training and toolbox talks to ensure that your teams are fully compliant.
• Coordinate and assist in any emergency responses, i.e., evacuation, incident management where required.
• Investigate and resolve issues as per the Site Assignment instructions and Company Employee Handbook.
• Effectively support and manage employment relations issues including absence management, performance development reviews (PDRs), disciplinary issues, etc., in accordance with Company personnel procedures and in collaboration with the regional HR Advisor/HR Business Partners.