Mitie Cleaning & Hygiene Services
Area Manager for Information Management and Office Services
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Department Manager - Information Management & Office Services
Lead, Influence, Develop and Grow Your Career
Are you an aspiring leader looking for an opportunity to make a real impact while developing your management career?
Mitie is seeking an enthusiastic and motivated Department Manager to lead a diverse and highly visible Information Management and Office Services team supporting Defence customers across Hampshire. This is an exciting opportunity for an ambitious individual who enjoys leading people, driving service improvements, building strong customer relationships, and developing their leadership experience within one of the UK's leading Facilities Management organisations.
The role is primarily based at HMS Collingwood, Fareham, where much of the team and management activity is centred. However, regular travel will be required to support service delivery, team engagement, and customer relationships at HMS Sultan, Gosport and HMS Excellent, Portsmouth. This provides valuable exposure to a variety of operational environments and stakeholders across the Defence estate.
You will lead several service areas including Information Hub operations, Reprographics, Corporate Communications and Event Support, Personal Assistant and Executive Support Services, and Chaplaincy Administration. No two days are the same, and you'll have the opportunity to influence service delivery across multiple sites while working alongside experienced operational leaders.
This role offers an excellent opportunity for an ambitious manager seeking to broaden their leadership experience across multiple sites and service lines, providing a strong foundation for future progression into senior operational management roles.
About The Role
As Department Manager, you will play a key role in delivering high-quality customer-focused services whilst leading and developing a team of dedicated professionals.
Key Responsibilities Include
- Leading, motivating, and developing a multi-disciplined team across several service streams.
- Acting as the Subject Matter Expert for Information Management and Office Services.
- Ensuring contractual service levels, quality standards, and customer expectations are consistently achieved.
- Building and maintaining strong relationships with military and civilian stakeholders.
- Identifying opportunities to improve service delivery, efficiency, and customer experience.
- Promoting innovation and continuous improvement across all areas of responsibility.
- Monitoring performance, quality, compliance, and operational risk.
- Supporting business change initiatives and contributing to wider contract objectives.
- Ensuring compliance with Health & Safety, Security, and Data Protection requirements.
- Maintaining a positive, professional, and customer-focused culture throughout the team.
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What We're Looking For
We're looking for someone who is ready to take the next step in their management career.
You may already be an experienced manager seeking broader responsibility, or a talented Team Leader or Supervisor ready to move into a more senior leadership role.
The Successful Candidate Will Demonstrate
- A genuine passion for leading, coaching, and developing people.
- Strong communication and stakeholder management skills.
- Confidence working with senior customers and decision makers.
- Excellent organisational and problem-solving abilities.
- A proactive and solutions-focused mindset.
- The ability to manage competing priorities in a fast-paced environment.
- Adaptability, resilience, and professionalism.
- A commitment to delivering exceptional customer service.
Essential Requirements
- Previous management or supervisory experience.
- Strong organisational and people leadership skills.
- Experience working in customer-facing, business support, administrative, or information management environments.
- Good working knowledge of Microsoft Office applications.
- Full UK Driving Licence.
- Ability to travel routinely between sites.
Desirable
- Experience working within Defence or Ministry of Defence environments.
- Knowledge of MODNET systems.
- Awareness of Defence information management and security processes.
- IOSH Managing Safely or equivalent Health & Safety qualification.
- NVQ Level 5 Leadership & Management or equivalent qualification.
Additional Information
- Primary workplace: HMS Collingwood, Fareham.
- Regular travel required to HMS Sultan, Gosport and HMS Excellent, Portsmouth.
- Full UK Driving Licence essential.
- 37.5-hour working week, Monday to Friday.
- Security clearance and DBS checks required.
- Proof of right to work in the UK required.
- Occasional wider UK travel may be required to support operational or development activities.
Our market-leading offering provides you with benefits that suit your lifestyle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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