Handelsbanken
Area Manager - Wealth (Midlands)
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Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers.
Our decentralised model means decisions are made close to the customer, in our branches. Our central Functions teams play a vital role in supporting the branch network, providing the expertise, governance and infrastructure that enable branches to serve customers effectively and sustainably.
This approach had underpinned our success for decades. Handelsbanken is independently recognised as one of Europe’s safest commercial banks, holds the strongest credit rating among its peers and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long-term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information.
The Opportunity
The Area Manager is responsible for leading, developing and managing a team of Client Directors to deliver exceptional customer outcomes, meet Wealth business performance goals and ensure full adherence to regulatory and compliance standards. This role requires strong leadership and people management, commercial acumen and a client-centric focus to drive growth whilst upholding the highest professional and ethical standards.
Main Responsibilities
Leadership and Team Management
- Delivery of the Handelsbanken Wealth Business Plan, to include working with Handelsbanken District Heads to determine Branch support needs and local business plans
- Lead, motivate and coach a team of Client Directors to achieve individual and team targets for excellent client outcomes, growth and service quality
- Conduct regular performance reviews, identifying strengths and development needs and implementing tailored coaching and development plans
- Monitor and analyse performance metrics identifying trends, risks and opportunities for improved productivity or issues to drive consistency, advice quality and support the delivery of good customer outcomes.
- Foster a high performance culture built on accountability, collaboration and continuous improvement
- Support long term succession planning, onboarding and professional development of Client Directors to ensure ongoing capability and capacity
- Contribute to wider business debate and leadership through the provision of feedback, proactive input into the ongoing development of services and taking lead on project initiatives when required.
- Take responsibility for the cascade of business information and clarity in messaging to Client Directors, ensuring subsequent actions are followed up
- Lead as a cultural ambassador for Handelsbanken, both with internal and external stakeholders
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Compliance and Risk Management
- Being accountable for the team’s compliance, sales quality, and professional standards, acting as the first line of defence to deliver customer service
- Address any compliance issues promptly and effectively, fostering a culture of ethical behaviour and risk awareness.
- Lead and ensure adherence to the Company’s risk management and compliance processes and frameworks.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Financial Planning Certificate Level 4 (Level 6 preferred)
- Excellent leadership, communication and influencing skills, with the ability to balance operational delivery with long-term organisational objectives.
- Successful in managing a geographically disperse teams and fostering a high performance culture.
- An understanding of prevailing market trends, issues, themes and current newsworthy deals
- Self-confidence and self-motivation
- Good problem-solving and decision-making abilities
- Ability to provide focussed and effective training
- Attention to detail and accuracy and the ability to maintain confidentiality
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information.
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application Next Steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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