In this role you will:

• Lead the execution of the Global Wealth and Personal Banking strategy within the area, supporting HSBC’s ambition to be the Bank of Choice and driving sustainable growth in the Premier customer base.
• Develop and implement local strategies that enhance customer satisfaction, deepen relationships and improve retention, while acting as an escalation point for significant customer issues and ensuring timely resolution.
• Set clear objectives, manage performance proactively and ensure individual and team goals align with HSBC’s strategic priorities, customer outcomes and business objectives.
• Maintain accountability for the team’s compliance, regulatory supervision and technical capability, ensuring consistently high standards of service quality and operational effectiveness.
• Oversee the recruitment, onboarding, training and ongoing development of Premier Relationship Managers and Premier Relationship Directors, ensuring the team has the skills and expertise to deliver strong business and customer outcomes.
• Motivate, coach and support Premier and High Net Worth Relationship Managers to build strong, lasting customer relationships and achieve sustainable growth across their client portfolios.
• Work closely with colleagues across Wealth and Personal Banking, including Customer Proposition, International and Wealth teams, to deliver an integrated service and a first-class Premier proposition.

To be successful in this role you should meet the following requirements:

• Strong knowledge of retail banking products, services and systems, with a good understanding of wealth management propositions and relevant regulatory requirements.
• QCF Level 4 Financial Planning qualification is desirable, or equivalent relevant financial planning experience.
• Proven line management experience, with the ability to lead, coach and develop high-performing teams.
• Strong strategic planning and decision-making skills, with the ability to translate business priorities into effective local plans.
• Excellent communication, negotiation and interpersonal skills, with the confidence to build effective relationships with customers, colleagues and stakeholders.

The successful candidate will have access to our company car scheme, which offers a wide range of vehicles to choose from, including electric options. HSBC covers the associated running costs, including MOT, servicing and car insurance. Business mileage can also be claimed in line with our expenses policy. Subject to business mileage requirements.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.