Network Rail
Area Support Analyst - [Performance Insights Reporting]
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Who We Are
Join Network Rail! Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team—you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
This role sits within Business Services, Route Services at Network Rail. Business Services is made up of two sub-business units, including Shared Services, which plays a vital role in supporting the wider organisation. Shared Services delivers efficient, high-quality operational support, driving consistency and value through streamlined processes and economies of scale. The team works collaboratively to provide reliable services to both internal stakeholders and external customers, ensuring the business operates effectively.
We are seeking an Area Support Analyst to support the development and maintenance of operational dashboards, primarily for our Payroll and Service Delivery teams. The ideal candidate will have good analytical skills, strong attention to detail and experience using Excel and Power BI. You will work with colleagues and stakeholders across Shared Services to understand reporting needs and provide clear, reliable performance information.
- Contract type: This is a permanent opportunity
- Hours: Full time 35 hours per week
- Band & Salary: Circa £27,960 per annum depending on skills and experience.
- Working pattern: Hybrid working: this role permits hybrid working, employees are expected to work from a Network Rail location for 60% of their weekly hours, typically 3 days for full time roles.
- Closing date: Wednesday 26th August 2026 - please note this role may close early in the event of a high number of applications.
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What You Will Be Doing
- Develop, maintain and improve KPI dashboards, reports and visualisations using Power BI, Excel and other reporting tools.
- Support the production of regular performance reporting for operational teams, managers and key stakeholders.
- Work with operational teams to understand reporting requirements and help translate them into meaningful insight.
- Extract, check and interpret data from multiple systems and sources, helping to ensure reporting outputs are accurate and reliable.
- Follow agreed governance and controls around reporting processes, ensuring compliance with the Shared Services control framework.
- Provide support and guidance to colleagues on performance reporting and visualisation tools.
What Are We Looking For
- Demonstrable experience of managing improvement projects and processing high volume activity
- Exceptional customer focus/engagement/stakeholder management skills
- Proven influencing, networking and stakeholder management skills at senior management level.
- Experience managing, leading and motivating large multi-disciplined teams
- Proven analytical skills
- Experience of delivering continuous improvement programmes
- Demonstrable experience in leading service, process and system improvements.
- Experience working at a similar level within a multi-faceted organisation
- Excellent communication skills
What Could Set You Apart When Applying
- Experience developing or supporting dashboards and visualisations using Power BI.
- Strong Microsoft Excel skills, including data analysis and reporting.
- Working knowledge of Microsoft Copilot and its application within Microsoft 365.
- Experience supporting KPI, SLA or operational performance reporting.
- Familiarity with Oracle eBusiness Suite.
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Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.
Your Experience And Skills
What's in it for you
Here are a few of the benefits we offer
- 28-day annual leave with the option to buy and sell days
- Choice of pension schemes
- 75% discount of leisure travel for you and your family
- Private Healthcare
- 5 days paid volunteer or carers leave
- Up to 75% subsidised Rail and Underground travel
- Gym Pass - access to gyms across UK
- My Benefits platform - giving national and local retail discount
Role
To find out more explore Working for Network Rail. Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information. Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you. Below are some examples of adjustments we can make:
- Changing a provision, practice or 'the way things are done' For example, we can give candidates extra time to complete online, tasks or interviews as needed.
- Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
- Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
There are lots of other adjustments we can consider, please just ask! If you have any questions or would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk.
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