WM Trains Limited
Area Train Presentation Manager
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London Northwestern Railway
London Northwestern Railway is seeking a highly capable Area Train Presentation Manager to provide strategic and operational leadership across multiple locations including Northampton, Milton Keynes, and Euston.
A key element of the role is to lead, support, and motivate the On-Train cleaning leadership team to ensure safe, efficient, and specification-compliant cleaning processes are achieved across all sites.
This position requires a flexible approach, with mixed shifts that include both days and nights to support a continuous, multi-site operation.
You'll be passionate about creating a clean, safe, and welcoming environment for our customers while driving continuous improvement, innovation, and operational excellence.
This is an exciting opportunity for someone who enjoys managing large teams, working across multiple sites, and making a visible impact on the customer experience.
Please note interviews are due to take place week commencing 14 September 2026.
Key Responsibilities
- Lead and manage train presentation and cleaning teams across multiple locations, ensuring high standards of cleanliness, safety, and customer experience are consistently achieved.
- Drive operational excellence by monitoring performance, analyzing customer feedback and service quality results, and implementing continuous improvement initiatives.
- Build effective stakeholder relationships with Fleet Depot Managers and operational colleagues to maintain consistent train presentation standards across the network.
- Manage people and resources, including workforce planning, recruitment, training, performance management, and employee engagement activities.
- Promote a strong safety culture by ensuring compliance with all health, safety, and company standards, while supporting positive industrial and employee relations.
- Support business continuity and efficiency through budget management, contingency planning, incident response, and deputising for the Train Presentation Manager as required.
- Please see full JD attached for additional responsibilities.
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Skills, Knowledge and Expertise
- Proven leadership capability with experience motivating, supporting, and developing operational teams in a multi-site environment.
- Strong understanding of cleaning operations, including safe and efficient delivery of cleaning processes in line with specifications, standards, and industry regulations.
- Comprehensive knowledge of Health & Safety legislation, PPE requirements, and site safety protocols.
- Operational planning expertise, with the ability to produce effective cleaning plans, staff rosters, and resource allocations to meet train schedules and business needs.
- Excellent communication skills, with the ability to deliver briefings, conduct 1:1s, and maintain clear, consistent communication across teams and departments.
- Experience managing performance and compliance.
- Strong organizational and administrative capability, including control of annual leave, absence management, disciplinary processes, and training records.
- Ability to work flexibly, including mixed day and night shifts, to support a 24/7 operational railway.
Desirable
- Level 4 Passenger Transport Operations Manager apprenticeship and/or equivalent HND level of education.
- Industrial relations management, including effective liaison with recognized staff representatives and participation in formal consultation processes.
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
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Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP) – A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing.
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal – offering savings, discounts, and cashback at over 800 retailers and restaurants.
About WM Trains
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest, and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes, and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership, and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable, and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
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