The Ivy Asia
Area Training Manager
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Welcome to The Ivy Asia
Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.
We are looking for an Area Training Manager at The Ivy Asia!
You will specialise in hospitality and have a passion for training others while helping the business grow. You will collaborate with Operations Managers, the Learning and Development Team, and General Managers to create a network of motivated and passionate trainers in the restaurant, reception, bar, and runner-in-store areas. These trainers will coach and develop team members in their future careers. Your role will involve identifying training and development needs and implementing suitable training initiatives to cultivate experts within our business.
Core Activity
- Implement and manage training for FOH roles in our restaurant
- Responsible for identifying and assessing the training needs of the sites
- Develop individualised and group training programs that address specific business needs
- Deliver standards per company training manuals, targeting and reporting on tangible results
- Implement effective and purposeful training methods around Onboarding, Menu Changes, Product tastings, and Team Briefings.
- Evaluate organisational performance to ensure that training meets business needs and improves performance
- Assess employees’ skills, performance and productivity to identify areas of improvement
- Effectively communicate with team members, trainers and management.
- Help troubleshoot issues on-site by working shifts/shadowing service
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Coaching and developing
- Oversee, train, coach, and mentor the training mentors in your area.
- Interview, recruit, and develop a network of highly passionate trainers for each department within their allocated area, working closely with the Operations team.
- Leading initiatives to further develop promising team members into management roles
- Relationship Building: To build relationships with the General Manager and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered.
- Provide training support to the restaurants for new team members
- Work alongside the Learning & Development team to ensure the same message is delivered across the board
To monitor, evaluate and assess training activities, including:
- Perform skills assessment tests
- Help define Career Paths and support with succession planning
- Drive E-learning and compliance training across sites.
- Monitor the completion of 90-Day Reviews with team members and managers
- Coffee chats between management and teams.
- Induction training or any other central training activities.
- To collate and report on employee feedback obtained when evaluating training activities.
Benefits & rewards
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- Competitive Salary: Benchmarked to industry
- Discretionary Bonus Scheme: Eligible for a discretionary bonus, based on performance against company KPIs
- Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
- Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate, and enjoy the occasion your way.
- Career Milestones Recognition: We commemorate each work anniversary with a dining voucher, our way of recognising the contribution you make to the team over time
- Long Service Holiday Reward: With our long service holiday reward, you receive additional holiday allowance with length of service, rewarding loyalty and dedication as your career with us grows.
- Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
- Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
- Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more
About us
Our shared CARING values help create an environment where we are happy, engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
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