UK Ministry of Defence
Army Administration Clerk - QM
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Woolwich, SE18 4BB
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently.
The position is advertised at 37 hours per week. While there may be the opportunity for home working after training has been completed, attendance to the stated site will be required.
Job Summary
100 (Yeomanry) Regiment Royal Artillery (Formerly NRHQ RA) are based in Woolwich, the spiritual home of the Royal Artillery, with 221 (Wessex) Bty located in Larkhill, 255 (Somerset Yeomanry) Bty in Bath and an All Arms Staff Pool supporting Defence. We provide a range of capabilities from Tactical Air Control Parties and Naval Gunnery Liaison Officers to specialist Staff Officers and Gunnery Instructors. Our personnel spend most of their time supporting the Regular Army, Navy and Air Force on exercise and operations at home and abroad.
The QM (Quarter Master) Administration Officer of 100 (Yeomanry) Regiment Royal Artillery and Woolwich Station is a key member of the team, you will act as a focal point for accommodation management, facilities reporting, contract monitoring and customer service delivery. The role will be based at Woolwich.
This is an exciting opportunity to become part of an inclusive team working with Military and Civil Service colleagues who deliver key Personal Administration, Data Protection, Finance, and the auditing of Public and Service Charity funds. The work is varied and requires the ability to respond quickly to situations as they arise.
This position is advertised at 37 hours per week.
Job Description
We are seeking a motivated, organised and customer focused Administrative Officer to join the Quartermaster Department at Woolwich Station. This is a varied and rewarding role at the heart of service delivery, providing essential support to military personnel and stakeholders across the station.
As a key member of the team, you will act as a focal point for accommodation management, facilities reporting, contract monitoring and customer service delivery. You will work closely with both military and civilian colleagues, contractors and service personnel to ensure high standards are maintained across accommodation, facilities management and administrative support functions.
This role offers an excellent opportunity for an individual who enjoys working in a fast-paced environment, takes pride in delivering exceptional customer service and is keen to develop their skills within the Civil Service.
Main Role Responsibilities:
- Act as the focal point for the recording, management and reporting of Hard Facilities Management (FM) faults, liaising between Service Personnel and contractors.
- Monitor and report contractor performance against agreed Key Performance Indicators (KPIs).
- Oversee and report on transit accommodation cleaning services delivered by the Soft FM contractor.
- Manage the receipt, stock control and replenishment of laundry services in accordance with contractual requirements.
- Deliver a professional and welcoming reception service within the Quartermaster Department.
- Manage, monitor and report on the Woolwich Station stationery account.
- Issue and receive accommodation for Service Personnel, ensuring compliance with current policies and procedures.
- Provide administrative and clerical support to the Quartermaster and Regimental Quartermaster Sergeant (RQMS).
- Develop and maintain competency in all Land Use Management System (LUMS) applications and associated processes.
- Maintain accurate records and contribute to management reporting and auditing requirements.
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Person specification
Essential Skills Required:
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent verbal and written communication skills.
- Good IT skills, including Microsoft Office applications.
- A strong focus on customer service and stakeholder engagement.
- Attention to detail and the ability to maintain accurate records.
- Ability to work effectively both independently and as part of a team.
- A proactive and flexible approach to problem solving.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
- Working Together
We only ask for evidence of these behaviours on your application form:
Managing a Quality Service
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme with a 28.97% contribution
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
Learning and Development
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
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MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At the application stage, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Managing a Quality Service
- Your CV
- Personal Statement - of no more than 250 words detailing how you meet the essential skills criteria
Where a large number of applications are received, an initial sift may be conducted against the Managing a Quality Service only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
At interview stage, you will be assessed against the following criteria, listed in priority order:
- Behaviour - Making Effective Decisions
- Behaviour - Working Together
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
Further Information:
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer
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