If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team via the Help link.

Key Responsibilities

The post holder’s key responsibilities and main duties are to:

• Enable the delivery of change to the catalogue of services offered by the ICT Team. Ensuring all change control processes are followed and help end users adopt new skills, behaviours and efficiencies to maximise the business benefit of improved ICT services.
• Actively maintain and support assurance process for the system. Providing technical advice and expertise to ICT Systems and Strategy Team Lead regarding specific roles and responsibilities as detailed.
• Deliver high quality support and advice by maintaining effective working relationships with key service stakeholders and users to the schools for a range of IT systems and services, many of which are business critical.
• Project manage and technically deliver all new builds/modifications/upgrades/overhauls to the System and provide leadership and guidance for System Engineers on installation, maintenance, configuration and support of servers and storage in DCS Hubs and MOD Schools and settings.
• Maintain, update and manage all technical documentation, including knowledge bases and configuration design documentation. Ensuring that all documents are current, up to date and available to maintain the System Security Accreditation process.
• Any additional duties supporting ICT System and Strategy and the wider IT support team when required.

If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team via the Help link.

Person Specification

Essential Knowledge and Experience

The post holder will be required to hold the following essential knowledge and experience:

• Evidence of excellent and broad, practical and theoretical knowledge of Information and Communication Technology; architecture, installation and administration.
• Knowledge of project management in a complex and dispersed network environment.
• An in-depth understanding of IT technologies, Office Productivity, Microsoft based operating systems and applications such as: Building, managing and deployment of Server 2022 and above, Windows 10 and 11, Office 365; Firewalls, Switch configurations, Anti Malware solutions, Active Directory, wireless and wired networks, TCP/IP, Mobile Device Management solutions, Azure AD and Microsoft 365.
• An understanding of Information Technology Infrastructure Library (ITIL) and project management methodology
• Significant successful experience of ICT systems management, including running customer-facing services in a modern WAN environment and managing a range of stakeholders.
• Experience of change management ideally experienced in Change Management/ Advisory Board.
• Strong ICT team leadership skills, including the ability to both lead and support.
• Hands-on experience with computer networks, network development and administration.
• Evidence of successful experience managing software testing and integration.
• Experience of working with partner organisations in the delivery of objectives.
• Evidence and experience of managing conflict between different stakeholders, in particular where there may be different requirements and expectations.
• Evidence of commitment to roles undertaken and ownership of the outcomes achieved.
• The ability to interpret, model and articulate a strong vision for service quality and continuous improvement.
• The ability to challenge and negotiate with schools over their requirements, manage expectations and meet the requirements and demands of different stakeholders.
• Experience of using Microsoft Office applications and the competence to exploit the full potential of Office 365.
• The ability to perform effectively within a team and ensure all team members operate in a professional manner with issues dealt with promptly.
• Evidence of the following functional skills: application support, customer service support, incident management, information security, IT infrastructure, project management, relationship management, security administration, service level management, storage management and systems development management.

Desirable Qualifications

• A relevant IT Service Management qualification such as ITIL4

Personal Qualities

The Senior Systems Engineer will possess excellent communication skills and be able to develop and maintain a good working relationship with a diverse range of internal and external stakeholders. They will adopt an innovative and flexible approach to solving problems, be a self-motivator who can demonstrate initiative and be able to manage to strict and demanding deadlines.

You will have high standards of professional integrity, be resilient, determined, confident and energetic. They will be committed to the delivery of excellent customer service, with the ability to adapt the approach as the situation demands and be able to develop a knowledge of a range of subjects.

The post holder will be an inclusive leader and be visible, approachable and accessible. They will be an excellent coach and mentor

Other Duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing
• Leadership

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions
• Managing a Quality Service

Technical Skills

We'll assess you against these technical skills during the selection process:

• Problem Management
• Continual Service Improvement

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Discover My Benefits:

Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD.

https://discovermybenefits.mod.gov.uk/civilian/

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
• Enhanced parental and adoption leave
• 6 days