UK Ministry of Defence
Army - Information Communication Systems Change Manager
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HQSW, Jellalabad Barracks, Tidworth, SP9 7BQ
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology, and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face-to-face working, especially for new joiners, there is an expectation that you would be in the office at least 80% of the time (4 days a week).
Job Summary
Headquarters South-West (HQSW) is a Joint Military Command (JMC) comprising a fully integrated staff including regular army, civil service, Full Time Reservists (FTRS), and part-time Reservists. Together, we look after the Army’s interests in the seven counties of the south-west including the Isles of Scilly and Channel Islands. Centred around the Four Pillars of 'UK (United Kingdom) Operations', 'The Firm Base', 'Engagement', and 'Cadets,' the breadth of our responsibilities is wide and varied, from assurance of the Land Force Command to response and command of UK Resilience Operations, all tasks that underpin the success of our Army on operations. Finally, our largest annual output is the delivery of the largest outdoor youth activity in the UK, Ten Tors.
This position is advertised at 37 hours per week.
Job Description
This is an exciting opportunity to join Headquarters South-West as an Information Communication Systems (ICS) Change Manager, acting as the focal point for ICT change management and MODNET asset governance across the region. Working with a broad range of military and civilian stakeholders to ensure the effective management, control, and compliance of ICT services and equipment.
Main Role Responsibilities:
- Liaise with MOD customers to ensure that ICS Change requests are justified and accompanied by a One Page Business Case (OPBC). Advising Higher Executive Officer ICS on the validity of the OPBC.
- Engage with Units and Regional Command (RC) ICS for the delivery and management of all ICS change within the Area of Responsibility (AoR).
- Subject Matter Expert and Point of Contact for all ICS Change matters within the AoR. Providing Direction and Guidance when required.
- Responsible for all administration relating to the issue of all equipment, including the documentation to receipt the issue and return of equipment providing an audit trail of equipment.
- Maintain a working knowledge of current MODNET Hardware, Operating Systems, and technology.
- Investigate any incompliance or misappropriate use of ICS MODNET services in accordance with MODNET Security Operating Procedures.
- Conduct ongoing asset management of all MODNET assets. Maintaining accurate records, databases, and asset inventories.
- Branch lead for disposal of all non-functioning or obsolete MODNET equipment via Defence Equipment Sales Authority Sales and Disposals processes.
Person Specification
Essential Skills Required:
- Proactive and capable of working independently without guidance from their Line Manager.
- Adaptable to shifting priorities and demands.
- Collaborate effectively across the branch and the wider HQ as required.
- Informed about relevant ICS policies and publications, making sure that both branch and customer processes remain current.
- Have an organised and practical approach to daily tasks.
- Methodically manage the Group Mailbox, responding appropriately to each new email while consistently being aware of GDPR regulations.
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Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Highly competitive pension scheme.
- Personal and professional development of skills.
- Alternative working patterns for many roles.
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave.
- 6 days special leave per year which can be used for volunteering activities.
- Learning and Development.
- Access to Gym for a nominal fee.
- Diner on site.
- On-site car parking.
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
Please Note:
- The post does not offer relocation expenses.
- External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
- Expenses incurred for travel to interviews will not be reimbursed.
- Please be advised that the Department is conducting a review of all pay-related allowances which could impact on those allowances that the post currently being advertised attracts.
- Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
- The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke, and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors, and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
- MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may, however, be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be required to provide CV details to include job history.
At the application stage, you will be assessed against the following criteria, listed in priority order:
- Behaviour 1 - Managing a Quality Service
- Behaviour 2 – Delivering at Pace
- CV
Where a large number of applications are received, an initial sift may be conducted against Managing a Quality Service only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
At interview stage, you will be assessed against the following criteria, listed in priority order:
Behaviours:
- Communicating and influencing
- Delivering at Pace
- Managing a Quality Service
- Seeing the Big Picture
Please Note:
- Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
- The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
- There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.
- As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under
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